Clinical Applications Consultant – Eastern Canada (Bilingual French & English)

Title: Clinical Applications Consultant – Eastern Canada (Bilingual French & English)

Company: Werfen
Location: Toronto, Ontario
Job Type: FlexTime, FullTime

Description:

Werfen is a global company specializing in diagnostics with a focus on areas like Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. They are seeking Clinical Applications Consultants to ensure customer satisfaction, provide training, support, and education, and consult on regulatory matters.

Key Accountabilities:

Perform installations, validations, and training on Werfen analyzers

Ensure customer satisfaction and base maintenance

Provide clinical and technical support and education to customers

Maintain knowledge of regulatory requirements and data management systems

Identify opportunities for revenue growth and assist with lead generation

Conduct product demonstrations and participate in seminars and workshops

Prepare reports and comply with regulatory policies

Skills & Capabilities:

Proven technical proficiency and knowledge

Strong planning, organizational, and project management skills

Effective communication and problem-solving abilities

Collaborative and able to present technical concepts to various audiences

Qualifications:

Associates degree in Medical Technology or related field required, Bachelor's degree preferred

Minimum 2-3 years of work experience in a lab or clinical setting

Strong computer skills and fluency in French and English

Travel Requirements:
Approximately 80% of time

If you are looking for a challenging role in healthcare diagnostics and meet the qualifications, Werfen encourages you to apply. They are an Equal Opportunity employer committed to diversity and inclusion.

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Title: Clinical Applications Consultant – Eastern Canada (Bilingual French &#038; English)
Company: Werfen
Location: Toronto, Ontario
Introduction: WerfenWerfen is a growing, familyowned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.Amazing Total Rewards for our Clinical Applications Consultants!

Generous Base Salary + Incentive Compensation
 Company Vehicle with Personal Use Allowance
 Phone &amp; Internet Reimbursement
 8% 401k Match (dollar for dollar!)
 Comprehensive Health Care Benefits
 Company paid Life Insurance
 Flexible Spending Account (FSA)
 Tuition Reimbursement
 Talk to your recruiter for full offerings!

Overview:Position Summary: Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide ongoing clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. Responsibilities:Key Accountabilities:

Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument golive process with internal and customer stakeholders
 Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
 Responsible for customer clinical &amp; technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
 Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
 Achieves/maintains a comprehensive knowledge of regulatory requirements
 Responsible for knowledge and competency regarding Data Management Systems (including presales, and postsales support activity)
 Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and postsales support
 Performs product demonstrations.
 Participates in seminars, workshops and convention exhibit activities as requested by Management
 Develops/ maintains an account list and calls on each according to required frequencies
 Maintains aspects of Werfen Customer Databases and Property Accountability Documents
 Manages and controls personal travel and expense budget
 Prepares forecasts and other monthly reports as required by management
 Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Secondary Functions:

To be determined, as needed, by management

Budget Managed (if applicable)

Personal T&amp;E Budget

Internal Networking/Key RelationshipsTo be determined based on department needs, to include interactions such as:

North America Commercial Operations
 Customer Service
 Technical Support Group

Skills &amp; Capabilities:The ideal candidate for this position will exhibit the following skills and capabilities:

Efficiently works under pressure to meet deadlines.
 Proven technical proficiency and knowledge
 Strong planning and organizational skills
 Project management skills/experience desirable
 Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
 Demonstrated problem solving skills
 Collaboration, capable of executing in a team environment.
 Ability to present complex technical concepts for varying levels of customer staff, including physicians

Qualifications:Minimum Knowledge &amp; Experience Required for the Position:Education:

Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor's degree preferred

Experience:

Minimum of 23 years' work experience in a lab or clinical setting

Additional Skills/Knowledge:

Strong computer skills (Word, Excel and PowerPoint)
 Language: Fluency in French &amp; English Required

International Mobility:

Required: No

Travel Requirements:

Approximately 80% of time

Closing:If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact for assistance.We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.#LIRemote

Werfen

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