Customer Care Specialist – Magazica Career Hub

Title: Customer Care Specialist

Company: Lambton College
Location: Sarnia, Ontario
Job Type: FullTime, PartTime

Description:

Lambton College is seeking a Customer Service Specialist for a temporary part-time position, working 24 hours per week at an hourly rate of $30.50. The role involves providing seamless service to students, resolving inquiries, and coordinating service delivery within departmental standards.

The incumbent will be responsible for transactional inquiries related to Admissions, Registration, Records, Transfer Credits, Student Financial Aid programs, and Convocation. They will refer complex cases to the appropriate team member and provide backup support during peak periods.

Specific Accountabilities:

Front line team member responsible for receiving customer inquiries and determining needs

Coordinating service delivery within departmental standards

Advising customers on various topics related to the College

Referring issues beyond scope to the next level of service

Allocating tasks to work study and EBAT students

Responding to third party inquiries

Proven customer-friendly communication and interpersonal skills

Ability to use tact, diplomacy, and judgment

Excellent problem-solving skills

Well organized with the ability to prioritize tasks

Works well in a team environment

Conflict resolution skills

Other Duties as assigned

Qualifications:

2 Year diploma or equivalent in Business Administration, Human Services, or Office Administration

3 years experience in a student services environment

Experience/understanding of financial aid considered an asset

Knowledge of MS Office Suite and student information databases

Lambton College is an equal opportunity employer committed to diversity, equality, and inclusion. They encourage historically marginalized groups to apply and are dedicated to providing opportunities for all qualified candidates. The college offers competitive compensation packages, wages, and benefits, as well as personal and professional growth opportunities for employees.

Employee benefits include a defined benefit pension plan to help create a secure future without the stress of making investment decisions. The CAAT Pension Plan provides a predictable lifetime retirement income, survivor benefits, early retirement

Apply Now

Magazica AI Resume Analyzer

Compare your resume with this job and get a personalized report.

⚠️ Please Sign in to use the Resume Analyzer.

🎤 Include Sample Interview Questions

Title: Customer Care Specialist
Company: Lambton College
Location: Sarnia, Ontario
Lambton College is always proud to acknowledge that it is located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa Nations. As the secondoldest college in the Ontario publicly assisted system, we have served our learners and communities for nearly 60 years, and with ALL IN: The 20252029 Lambton College Strategic Plan, we are charting a strong and steady course towards the next 60.

We are providing our students with the best learning and research experiences to ensure they are wellequipped to contribute to, and thrive in, a world of opportunity.

We are fostering a vibrant culture of community, collegiality, and professional growth for our people to ensure we are the best at being better.

And we are continuing to form academic, research, and community partnerships that create value for our local and global community and elevate student and client impacts at local, national, and international scales.

At Lambton College, we know where we're going. Just as importantly, we know the way we're going to get there. We call it the Lambton Way, and we welcome applications from those who are interested in being part of it.

ALL IN: The 20252029 Lambton College Strategic Plan

About The Position This is a temporary parttime support staff Bargaining Unit position working 24 hours per week at an hourly rate of $30.50 starting mid February and running for 3 months.

Reporting to the Associate Registrar, Enrolment Services &amp; Student Support Systems, the Customer Service Specialist is responsible for providing seamless service to students. Coordinating the resolution of student inquiries and issues presented through various virtual and inperson inbound channels, they will elevate issues or inquiries to the next level of service when required. They will be responsible for transactional inquiries related to related to Admissions, Registration, Records, Transfer Credits, Student Financial Aid programs, and Convocation, while referring more complex cases to the appropriate team member. They will also provide backup support to teammates during peak periods.

The incumbent sets the knowledgeable and caring tone through which all clients are served; ensuring that the departmental customer service standards are met in each case.

Specific Accountabilities

Front line team member responsible for receiving each customer inquiry through various virtual and inperson inbound channels and asking probing questions to determine the client's exact needs
 Responsible for coordinating service delivery within departmental service standards
 Required to advise customers on a very wide variety of topics so must be very knowledgeable of all services, functions, policies, etc. of the College and in particular, the Office of the Registrar and Financial Aid Services
 Refers issues beyond the incumbent's scope to the next level of service for action and response
 Allocates tasks to work study and EBAT students and follows up to ensure completion of those tasks
 Responds to third party enrolment and education verification inquiries
 Proven customer friendly communication and interpersonal skills
 Ability to use tact, diplomacy and judgement
 Excellent problemsolving skills
 Well organized with the ability to prioritize tasks as appropriate
 Works well in a team environment
 Conflict resolution skills
 Other Duties as assigned

Qualifications

2 Year diploma or equivalent in Business Administration, Human Services or Office Administration
 3 years experience in a student services environment
 Experience/understanding of financial aid considered an asset
 Knowledge of MS Office Suite and student information databases

Lambton College is committed to an inclusive, barrierfree selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.

Lambton College is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage the following qualified candidates: women, Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ to consider working with and for Lambton College.

We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications; and encourage people to apply even if they feel that the position would be a stretch.

Employee Perks Lambton College provides a wide range of exciting opportunities for both unionized and nonunionized positions with competitive total compensation packages, wages and benefits.

Investing In Our People Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives.

Investing in our People

Lifetime Retirement Pension  Defined Benefit Pension PlanOur employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, secure retirement income while you work.

I agree to the Resume Analyzer Terms & Conditions.

Magazica AI Resume Analyzer

Match Score: 0%

Disclaimer

Professional Advice

Company

SUBSCRIPTION