Patient Care Associate (Remote) – Magazica Career Hub

Title: Patient Care Associate (Remote)

Company: Sailor Health
Location: Canada,
Job Type: FullTime

Description:

About Sailor Health, a company revolutionizing mental health care for older adults, is seeking a full-time remote Care Coordinator based in Canada. The Care Coordinator will be the first point of contact for patients and their families, guiding them through the intake process with compassion and professionalism.

About The Role

Location: Remote - Canada based only

Title: Care Coordinator

The Care Coordinator will provide patient support, care coordination, and emotional guidance to older adults and their caregivers. This role requires empathy, organization, and a tech-savvy mindset to assist patients in finding the right therapist and feeling supported throughout their journey.

Who You Are

Empathetic and clear communicator

Highly organized and detail-oriented

Tech-comfortable

Mission-aligned

Experience welcome, not required

Why Join Sailor Health

Mission with impact

Remote-first team

Growth and ownership

Make someone's day -- every day

If you are organized, compassionate, and eager to make a difference in the mental health care of older adults, Sailor Health invites you to join their team. The compensation range for this position is CA$40K - CA$50K.

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Title: Patient Care Associate (Remote)
Company: Sailor Health
Location: Canada,
About Sailor Health

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastestgrowing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we're entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.

At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.

About The Role

Location: Remote  Canada based only

Title: Care Coordinator

We're hiring a fulltime remote Care Coordinator to be the first voice a patient  or their family hears when reaching out to Sailor Health. In this role, you'll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.

This role is a unique blend of patient support, care coordination, and emotional guidance. You'll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It's a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust.

This role is especially wellsuited for someone with an interest in mental health and healthcare access  since you'll often be the first emotional point of contact for individuals seeking care.

Who You Are

Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease  even during difficult or emotional conversations.
 Highly organized and detailoriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.
 Techcomfortable. You're comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.
 Missionaligned. You care deeply about improving care for older adults and are excited to play a key role in someone's first step toward better mental health.
 Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before  but most importantly, you're organized, compassionate, and eager to grow.

Why Join Sailor Health

Mission with impact. Help bring lifechanging care to a population that's too often overlooked.
 Remotefirst team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
 Growth and ownership. Be part of a small, agile team where you'll take initiative, shape key processes, and grow as we grow.
 Make someone's day  every day. Your work helps older adults and their families feel seen, supported, and cared for.

If this sounds like you, we'd love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.

Compensation Range: CA$40K  CA$50K

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