Medical Imaging System Support Specialist I (Linux)

Title: Medical Imaging System Support Specialist I (Linux)

Company: Intelerad
Location: Canada
Job Type: FullTime, Holidays, Shift, Weekends

Description:

Intelerad is seeking a System Support Specialist to join their Healthcare IT team. This role involves providing technical support and troubleshooting for Radiology IT systems, including RIS, PACS, and VNA. The ideal candidate will work closely with radiologists, IT teams, and vendors to ensure optimal system performance, uptime, and compliance with healthcare regulations.

Responsibilities

Provide technical support and troubleshooting for Radiology IT systems, including RIS, PACS, and VNA

Work with radiologists, technologists, and IT staff to address system issues and optimize workflows

Analyze and resolve technical issues efficiently, minimizing system downtime and impact on patient care

Support DICOM, HL7, and other healthcare interoperability standards

Assist in disaster recovery planning and backup solutions

Handle sensitive patient data in compliance with privacy regulations

Collaborate with team members and cross-functional departments on complex issues

Participate in on-call rotation, providing support outside of normal business hours

Adhere to quality and regulatory compliance standards

Document troubleshooting activities and resolutions

Develop and update technical documentation

Handle incoming client calls and provide direct phone support

Work evening and weekend shifts as part of the regular schedule

Qualifications

Bachelor's degree in computer engineering or related field

1+ years of experience in Healthcare IT / radiology systems support

Excellent troubleshooting and problem-solving skills

Strong communication skills

Experience with ticketing systems and technical knowledge

Proficiency in Windows OS, networking, SQL Server, and more

Understanding of cybersecurity best practices and HIPAA compliance

Desired Competencies

Industry certifications in relevant technical domains

Knowledge of medical informatics architecture

Experience with medical imaging workflows and standards

Certifications in system administration and scripting

Knowledge of cloud-based medical imaging solutions

Fluency in multiple languages, French is a strong asset

Apply Now

Magazica AI Resume Analyzer

Compare your resume with this job and get a personalized report.

⚠️ Please Sign in to use the Resume Analyzer.

🎤 Include Sample Interview Questions

Title: Medical Imaging System Support Specialist I (Linux)
Company: Intelerad
Location: Canada
Company Description At Intelerad, we believe the path to answers in healthcare should be clearwhether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad's modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the .Job Description Purpose The System Support Specialist is a critical part of our Healthcare IT team, specializing in Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), and other medical imaging solutions. The ideal candidate will provide technical support and troubleshooting for radiology IT systems in hospitals, clinics, and imaging centers. This role involves working closely with radiologists, IT teams, and vendors to ensure optimal system performance, uptime, and compliance with healthcare regulations.Responsibilities

Provide technical support and troubleshooting for Radiology IT systems, including RIS, PACS, and Vendor Neutral Archives (VNA)
 Work with radiologists, technologists, and IT staff to address system issues and optimize workflows
 Analyze and resolve technical issues efficiently, minimizing system downtime and impact on patient care
 Support DICOM, HL7, and other healthcare interoperability standards to maintain seamless integration between systems
 Diagnose and troubleshoot technical issues while maintaining clear and professional communication with customers
 Assist in disaster recovery planning and backup solutions for radiology IT environments
 Handle sensitive patient data in compliance with privacy regulations
 Utilize internal knowledge resources to effectively resolve technical challenges
 Collaborate with team members and crossfunctional departments on complex issues
 Document all troubleshooting activities and resolutions to maintain accurate case records
 Develop and update technical documentation to support customers in product use and maintenance
 Participate in an oncall rotation, providing support outside of normal business hours, including overtime, holidays, and weekends as required
 Adhere to quality and regulatory compliance standards, including U.S. FDA medical device regulations, ISO 13485 requirements, and other applicable laws
 Handle incoming client calls and provide direct phone support, ensuring professional and effective communication while resolving technical issues
 This position requires working evening and weekend shifts as part of the regular schedule

Qualifications Employment Prerequisites

Bachelor's degree in computer engineering or a related field, or equivalent experience
 1+ years of related experience preferably in Healthcare IT / radiology systems support
 Excellent troubleshooting, analytical, and problemsolving skills
 Strong communication skills with the ability to interact with both technical and clinical personnel
 Ability to work independently and manage multiple priorities in a fastpaced environment
 Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow (ServiceNow preferred)
 Proficiency in Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle
 Working knowledge of Linux including CLI commands / architecture
 Experience with PostgreSQL or similar
 Understanding of cybersecurity best practices and HIPAA compliance

Desired Competencies

Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco)
 Understanding of medical informatics architecture, including VMware and storage solutions
 Strong knowledge of PACS, RIS, VNA, and medical imaging workflows
 Experience with DICOM, HL7, IHE, and other healthcare interoperability standards
 Red Hat Certified System Administrator (RHCSA) certification
 Experience in scripting or automation for system administration (PowerShell, Bash, Python)
 Knowledge of cloudbased medical imaging solutions and telemedicine technologies
 Fluency in multiple languages (French is a strong asset)

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.Additional Information All your information will be kept confidential according to EEO guidelines.All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.#LIREMOTEIntelerad uses SmartRecruiters' platform, which includes optional AIassisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decisionmaking. All hiring decisions are ultimately made by our recruiters and hiring leaders.To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations, please review SmartRecruiters' AI Addendum.https://www.smartrecruiters.com/legal/artificialintelligenceaddendum/Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act ("ADA")as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines "disability" as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Intelerad

I agree to the Resume Analyzer Terms & Conditions.

Magazica AI Resume Analyzer

Match Score: 0%

Disclaimer

Professional Advice

Company

SUBSCRIPTION