Description:

NTT DATA Canada is seeking a Clinical Service Desk Helpdesk Associate to join their team in Halifax, NS. The role involves handling inbound customer calls related to various clinical applications in a call center environment. Candidates must be shift flexible, including nights, weekends, and holidays. Responsibilities include responding to customer calls, tracking incidents, and driving incident resolution on a 24/7 desk.

Qualifications for the role include a minimum of 4 years of service desk/helpdesk experience, 1 year of technical troubleshooting experience with healthcare systems, and a high school diploma or equivalent. Preferred skills include experience in a call center environment, effective communication skills, and the ability to work optimally in a fast-paced environment.

About NTT DATA: NTT DATA is a global business and technology services leader committed to accelerating client success through responsible innovation. They offer enterprise-scale AI, cloud, security, and application services to help organizations move confidently into the digital future. NTT DATA is an equal opportunity employer and does not ask for payment or banking information during the recruitment process.