Clinical Coordinator – Administration and Transitions

Title: Clinical Coordinator – Administration and Transitions

Company: St. Joseph's Home Care
Location: Hamilton, Ontario
Job Type: FlexTime, PartTime

Description:

This job posting is for a Clinical Coordinator position in Administration and Transitions within the Community Support Services division at Hamilton-First Place. The role involves providing administrative support and assisting with client transitions in a Retirement Home/Assisted Living care setting. The Clinical Coordinator plays a crucial role in ensuring smooth transitions for new clients and their families, as well as overseeing day-to-day program operations.

The responsibilities of the Clinical Coordinator include acting as the first point of contact for community referrals, conducting assessments, developing transition plans, and serving as a liaison between clients, families, and care teams. Additionally, they are responsible for maintaining accurate program records, ensuring compliance with regulatory requirements, and participating in continuous improvement initiatives.

Qualifications for this position include a university-level degree or diploma in Nursing, a current Registered Nurse license, and 3-5 years of previous nursing experience. Knowledge of community support services, clinical scheduling software, and the Retirement Home Care Act is preferred. The successful candidate must also have strong organizational, communication, and problem-solving skills.

St. Joseph's Home Care is an equal opportunity employer that values equity, inclusiveness, and diversity. Accommodations are available for candidates who require them during the recruitment process. If you are interested in this position and need accommodations or wish to conduct your interview in French, please contact the hiring manager or head office in advance.

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Title: Clinical Coordinator &#8211; Administration and Transitions
Company: St. Joseph's Home Care
Location: Hamilton, Ontario
Clinical Coordinator  Administration and Transitions Number of Openings: 1Division: Community Support ServicesFull/Part Time/Casual: ParttimeProgram: Assisted Living Unit, Transitional Care Bed ProgramRegular/Temporary: PermanentLocation: HamiltonFirst PlaceUnion: NonunionHours of Work: Days

Flexible Schedule

Average 35 hours biweeklyPosting Date:Feb 9, 2026Closing Date:Until FilledWages:$30.55  $49.63 Dependent on experienceFrench Language Skill Requirement:N/AThis posting is for a current vacancy. POSITION SUMMARY:

The Clinical Coordinator  Admin &amp; Transitions (CCAT) is responsible for providing administrative support as well as supporting various client transitions in a Retirement Home/Assisted Living care setting. The CCAT plays a vital role in supporting new clients and their families during various points of change into and/or out of the program. This role is responsible for ensuring smooth, compassionate and wellorganized transitions including care planning, and serves as a liaison between clients, families, internal care team, external partners, and various other stakeholders.

This role is also critical to the smooth daytoday program operations through the provision of effective, efficient and client centered administrative duties. The CCAT is responsible for ensuring excellence in program quality, compliance to regulatory requirements, continuous improvement initiatives, and overall program services. The CCAT assists in the development of clear practices, protocols and strategies for effective program administration. This role helps to ensure an environment that prioritizes compassion, health, well being, independence, excellence and safety for all.

The CCAT works in direct support of the Clinical Nurse Manager  CSS First Place, collaborates with the Operations Manager  CCC First Place, and may provide either clinical, administrative and/or operational back up to these two roles as necessary. Through the day to day work, this role will also support the Sr. Director  CSS in their corporate strategic initiatives, program and quality objectives, continuous improvement and client satisfaction goals. The CCAT will also engage as a liaison between the program and head office as necessary.

Core Duties And Responsibilities Transitions and Client Services

Engage as the first point of contact for community referrals

Conduct preadmission assessments and consultations, understanding individual needs

Participate in the development of transition plans and client care plans in compliance with medical, emotional and logistical considerations

Serve as the primary point of contact for transitioning clients and their family/caregivers

Facilitate information and orientation requirements, provide compassionate guidance and support with a client centered approach to new clients

Support and liaison with other program staff including Clinical Nurse Manager, Operations Manager, front line staff, and other team members, in the interest of the client care needs

Collaborate with external service and care providers, make arrangement in keeping with the needs of the client as necessary

Monitory client's transition into the program during their initial days, offer support and guidance in cases where transitions are less smooth, escalate concerns appropriately

Assist clients in understanding the services and activities available to them within the program, as well as within the community

Support client events, activities, and wellness initiatives as needed (e. g. Flu shot clinic, celebration events)

Foster positive relationships with clients and their family/care givers, and engage as a facilitator between clients, care teams and community partners

Managing Warm Transition Protocol

Educate and supervise delegated acts as requested

Schedule and organize client appointments
 Supports the Clinical Nurse Manager as their emergency backup, collaborates effectively with them in day to day operational/clinical needs

Administration / Operations

Maintain accurate clinical program records including preferences, care needs and other client centered information, in keeping with all privacy and confidentiality requirements
 Maintain program filing and other required documentation management
 Coordinate the program's legal and regularity compliance requirements, including but not limited to: RHRA inspections, mandatory staff training, emergency drills, public health requirements etc
 Administer corporate and program policy changes, communicate updates and changes as necessary to all staff
 Participate in program data collection, key performance indicator tracking, metrics and report generation
 Offer continuous improvement suggestions, participate in corporate and program improvement initiatives
 Track and report on client transition outcomes, participate in transition meetings
 Participate in the delivery and review of Client Experience Surveys
 Coordinate the program Hand Hygiene audits, as well as other clinical audits required
 Take an active role in interndisciplinary team communications, meetings and actions. Engage in positive teambased approaches in the best interests of the client
 Support the program HR needs in the areas of payroll, vacation scheduling, staff scheduling recruitment and onboarding of new staff.
 Participate in outbreak and emergency management actions as needed
 Conduct facility tours as needed, promote SJHC as a quality service provider
 Complete subsidy applications for clients
 Supports program managers in student placement programs
 Supports program managers in Hamilton City Housing relationships and building needs
 Coordinating the ordering of program supplies
 Assisting the CNMFP in setting up meeting space/equipment for clinical training or meetings
 Monitor and support program occupancy goals
 Supports the program needs in areas such as clinical training, clinical best practices etc.
 Effectively interpreting and administering Collective Agreements, policies, procedures and other compliance items, applying these effectively to operational practices
 Participate in team huddles, bring forward relevant items for discussion, support program Mangers as needed
 Facilitate and encouraging positive communication between all parties including clients, family, care teams, etc
 Maintain high levels of confidentiality, ensuing documentation and sensitive information is kept in a secure and controlled manner
 Identify administration needs, developing plans in cooperation with program managers
 Optimize administrative practices to ensure the program is operating in an efficient and fiscally responsible manner
 Participating in SJHC conference calls, meetings or discussions, or other internal working groups, as required
 Other duties as required

CORE COMPENTENCIES

Regularly demonstrates our mission, vision and values:

Support compassionate care, faith and diversity

Deliver quality care, pursue and share knowledge, respect diversity, remain faithful

Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
 Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others
 Actively promotes a healthy, supportive and inclusive work environment
 Proactively contributes to initiatives, supporting and encouraging positive change
 Ability to engage in effective problem solving, possess logic and analytical thinking
 Skilled at thinking about creative solutions to complex problems
 Solid teambased approach to every day work activities
 Superior communication skills both verbal and written, with an excellent customer service mind set
 Positive and professional, with a "can do" attitude
 Willingness to regularly go the extra mile and actively support coworkers
 Ability to demonstrate leadership and mentoring skills, to motivate and help others grow
 Strong knowledge of quality outcomes and streaming processes in order to find efficiencies
 Superior organizational and planning skills
 Proven ability to be detailed oriented
 Maintaining ongoing compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
 Participating fully in both internal and external training requirements
 Participating fully in corporate quality initiatives
 Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)

QUALIFICATIONS:

University level degree or diploma in Nursing from an accredited college/university, required
 Current and unrestricted Registered Nurse license, required
 Member in good standing with Ontario College of Nurses, required
 35 years of previous experience in a nursing role, required
 Experience working in a retirement home, long term care home, preferred
 Unionized work environment experience, an asset
 Strong knowledge of the Retirement Home Care Act, preferred
 A current Ontario driver's license in good standing, required
 Proficiency in MS office software including excel spreadsheets, required
 Knowledge of community support services, Home Care community, postacute care or LTC, required
 Familiar with clinical scheduling software, preferred

St. Joseph's Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates. If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance. Powered by JazzHR

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