Description:

Responsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of Rehabilitation. Responds to all incoming phone calls, directing inquiries to appropriate personnel/area. Greets and registers patients for all assessment and treatment appointments. Registers patients in hospital system, program databases, tracking spreadsheets, and external portals. Liaises with internal and external customers, providing accurate information pertaining to patient appointments and booking timeframes. Completes referral intake process; intake, triage, scheduling, and preparing clinic charts. Prepares weekly clinics, reconciling prepped files to clinic schedules. Monitors, prints, and submits radiology requisitions and final reports as required. Formats, and submits clinic reports to referral source using external electronic portal. Completes post clinic tasks including faxing of medical referrals, tracking attendances, entering follow up time frames, and faxing of summary sheets as required. Reconciles clinic attendances to end of day clinic schedule to confirm accuracy and updates database as appropriate. Maintains, and updates WSIB Electronic Referral System for appointment tracking and submission of clinic reports. Monitors and follows up on program status reports from Access Database. Assists with follow up bookings and chart prep as required. Provides Administrative support for Clinical Team, Management Team, Administrative Team, and Global Programs. Other duties as required.

Qualifications/Skills: