IT Clinical Help Desk – REMOTE – Magazica Career Hub

Title: IT Clinical Help Desk – REMOTE

Company: NTT DATA Canada
Location: Halifax, CA-NS
Job Type: FlexTime, FullTime, Holidays, Shift, Weekends

Description:

NTT DATA Services is seeking individuals to join their Provider Clinical Service Desk team to handle inbound customer calls related to clinical applications in the healthcare space. Candidates must be shift flexible, working nights, weekends, and holidays as needed. Responsibilities include responding to customer calls, documenting incidents, and driving incident resolution on a 24/7 desk. Preferred qualifications include a minimum of 4 years of service desk experience or equivalent education and technical troubleshooting experience.

Job Responsibilities Include:

Responding to incoming service desk calls from healthcare customers

Tracking and documenting incident tickets

Driving resolution of incidents on a 24/7 desk

Remaining at designated workspace for scheduled shifts

Traveling up to 10% of the time if required

Lifting up to 25 lbs. for equipment setup

Having a working cell phone for manager communication

Preferred Qualifications:

Minimum of 4 years of service desk experience or equivalent

Minimum of 1 year of technical troubleshooting experience

High school diploma or equivalent required

Preferred Skills:

Experience in a call center environment

Effective communication and interpersonal skills

Proficient typing and English language skills

Strong listening capabilities

Ability to work in a fast-paced environment

Basic Qualifications:

Minimum 1 year IT Call Center Customer Service experience

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Title: IT Clinical Help Desk &#8211; REMOTE
Company: NTT DATA Canada
Location: Halifax, CA-NS
Req ID: 385289

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forwardthinking organization, apply now.

All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 longterm care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

Job Responsibilities Include :

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
 All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
 Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
 Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
 Responsible for driving resolution of incidents on a 24/7 desk
 Read text on computer screens for the duration of the shift
 Remain at designated workspace and in the phone queue for an 8 to10hour period with scheduled breaks
 Ensure a quiet, private workspace with high speed, wired internet
 Travel up to 10% of the time, if required
 Lift up to 25 lbs. if needed for equipment setup
 Have a working cell phone for manager communication and TwoFactor Authentication

Preferred Qualifications:

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
 Minimum of 1 year of technical troubleshooting experience
 High school diploma or equivalent required

Preferred Skills:

Experience in a call center environment
 Demonstrate a service philosophy in all interactions with clinicians and colleagues
 Effective communication and interpersonal skills
 Proficient typing and English language skills (both verbally and in writing)
 Strong listening capabilities to fully understand caller's needs / requests
 Exceptional ability to work optimally in a fastpaced environment

++Basic Qualifications++

Minimum 1 year IT Call Center Customer Service experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp2corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

LINorthAmerica

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NTT DATA provides a reasonable range of compensation for Canadabased positions. The starting pay range for this remote role is $40,536  $63,503 Canadian. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company's comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts. Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteranstatus, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/aboutus/content/diversityandinclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a casebycase basis. Please email EEOOfficer@nttdata.com for assistance.

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