Operational Clinical Informatics Lead

Title: Operational Clinical Informatics Lead

Company: Alberta Health Services
Location: Linden, AB
Job Type: FullTime, Shift

Description:

The Operational Clinical Informatics Lead (OCIL) role provides hands-on clinical informatics leadership and operational support for ambulatory departments within Urban Acute sites, focusing on Connect Care adoption, implementation, and optimization. This position requires advanced clinical experience, deep EMR knowledge, and exceptional communication skills to engage stakeholders effectively and ensure safe, consistent, and sustainable use of Digital Health tools. Responsibilities include troubleshooting complex CIS issues, ensuring compliance with governance standards, leading clinical workflow optimization, and acting as a liaison between Operations and Digital Health teams.

Key Responsibilities:

Supporting ambulatory departments within acute care facilities in managing complex CIS issues

Ensuring compliance with Digital Health governance, standards, and processes

Leading and supporting clinical workflow optimization and business process transformation

Acting as a liaison between Operations and Digital Health teams

Applying structured change management methodologies to support stakeholder engagement

Required Qualifications:

Undergraduate degree and a minimum of 5 years of progressively responsible experience in health informatics

Minimum 10 years of direct clinical experience or equivalent understanding of healthcare delivery

Active membership in good standing with a professional organization

Extensive knowledge of clinical practice, workflows, and clinical informatics functions

Minimum 10 years of progressive experience leading organizational change

Additional Required Qualifications:

Proven project management skills

Strong communication and stakeholder engagement skills

Ability to lead IT and clinical operations staff through complex discussions

Detail-oriented with strong analytical skills

Ability to work independently and collaboratively

Preferred Qualifications:

Certifications in management, leadership, or change management

Strong working knowledge of clinical services and information technology

Connect Care experience preferred

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Title: Operational Clinical Informatics Lead
Company: Alberta Health Services
Location: Linden, AB
 Your Opportunity:

The Clinical Operations Informatics Office (COIO) Operational Informatics team provides coordinated, consistent, and sustainable informatics support across Urban and Rural Acute Care, Continuing Care, Primary Care, Ambulatory Care, Allied Health, Specialty Areas, and Corrections. With a strong focus on collaboration, team connection, and operational support, the team ensures that clinical areas receive the informatics expertise needed to optimize the Clinical Information System (CIS). Reporting to the Program Manager, Urban Acute Operational Informatics the Operational Clinical Informatics Lead (OCIL) serves as a key resource for ambulatory departments within acute care facilities, supporting clinical informatics needs and related business processes. The OCIL applies advanced clinical and informatics expertise to guide CIS development, deployment, adoption, sustainability, and optimization. Working closely with clinical leadership and frontline staff, the OCIL supports end‑user adoption and promotes excellence in clinical practice and patient outcomes.

Description:

The OCIL provides hands‑on clinical informatics leadership and operational support for ambulatory departments within Urban Acute sites, including Connect Care adoption, implementation, and optimization. This role requires advanced clinical experience, deep EMR knowledge, and exceptional communication skills to effectively engage diverse stakeholders and promote safe, consistent, and sustainable use of Digital Health tools across clinical environments. Key responsibilities include: Supporting ambulatory departments within acute care facilities in managing complex CIS issues through troubleshooting, advanced analysis, ticketing and escalation processes, and collaboration with operational leaders. Ensuring compliance with Digital Health governance, standards, and processes. Leading and supporting clinical workflow optimization, business process transformation, benefits realization, and risk mitigation activities for ambulatory departments. Acting as a liaison between Operations and Digital Health teams, helping operational leaders understand their informatics accountabilities. Applying structured change management methodologies to support stakeholder engagement, manage expectations, and promote consistent adoption of Connect Care in ambulatory departments. Maintaining active communication with leadership to understand operational contexts and communicate system changes effectively. This role requires expert clinical informatics knowledge in ambulatory contexts, strong leadership and influencing skills, and the ability to navigate politically sensitive issues with significant organizational impact. The OCIL works across provincial and zone communities of practice and collaborates with external partners including academic institutions, clinician groups, and professional associations.  
 Transition Company:Health Shared Services
 Classification:Senior Consultant
 Union:Exempt
 Unit and Program:COIO
 Primary Location:AHS Michener Bend
 Location Details:Eligible to work remotely within Alberta
 Employee Class:Regular Full Time
 FTE: 1.00
 Posting End Date:15SEP2026
 Date Available:25SEP2026
 Hours per Shift:7.75
 Length of Shift in weeks:2
 Shifts per cycle:10
 Shift Pattern:Days
 Days Off:Saturday/Sunday
 Minimum Salary: $38.73
 Maximum Salary: $66.42
 Vehicle Requirement:Not Applicable

Required Qualifications:

Undergraduate degree and a minimum of 5 years of progressively responsible experience in health informatics. Minimum 10 years of direct clinical experience or equivalent deep understanding of healthcare delivery. Active membership in good standing with an appropriate professional organization (e.g., CRNA, HSAA). Extensive knowledge of clinical practice, workflows, and clinical informatics functions. Minimum 10 years of progressive experience leading organizational change in large, complex environments. Demonstrated strong leadership skills supported by recent and relevant references.

Additional Required Qualifications:

Proven project management skills, including leading meetings, prioritizing work, resolving conflicts, maintaining issue lists, and managing project plans. Strong communication, follow‑up, and stakeholder engagement skills. Ability to negotiate solutions and resolve conflicts during implementation. Ability to lead IT and clinical operations staff through complex discussions and decision‑making. Detail‑oriented with strong analytical skills and the ability to uncover underlying needs that inform system design. Ability to work both independently and collaboratively, building positive relationships with vendor staff and external consultants. Strong time‑management skills and ability to meet deadlines. Working knowledge of basic systems principles, healthcare operations, and clinical workflows. Experience mentoring and supporting junior staff. Demonstrated commitment to professional and personal development. Self‑motivated with the ability to work with minimal supervision. Ability to manage the psychological and physical demands associated with Connect Care work, including travel and meetings outside regular hours.

Preferred Qualifications:

Certifications in management, leadership, or change management (e.g., PROSCI). Strong working knowledge of clinical services, information technology, and organizational systems. Connect Care experience preferred.

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