Administrative Support III – Magazica Career Hub

Title: Administrative Support III

Company: Alberta Health Services
Location: Alexandra, PE
Job Type: FlexTime, FullTime, Shift, Weekends

Description:

At Health Shared Services, the Administrative Support III plays a crucial role in obtaining and inputting accurate demographic and financial information for patients entering the healthcare system. This position involves interviewing patients and verifying patient eligibility for healthcare coverage. Additionally, the Administrative Support III prepares identification labels and wristbands, informs patients about accommodation options, and adheres to privacy legislation and best practices outlined in the Provincial Registration Standards & Practices Manual.

As an Administrative Support III, you will need advanced administrative skills to support complex procedures within the Emergency Room Registration program at the Royal Alexandra Hospital. This position is classified under AUPE GSS and requires a Medical Terminology certificate, an accurate typing speed of 40 wpm, strong computer skills, and proficiency in English language. Effective communication skills and the ability to work independently in a dynamic environment are essential qualifications for this role.

Preferred qualifications include post-secondary education related to the position, experience in a healthcare setting, and proficiency in the N-O-D communication technique. The successful candidate must be able to work all shifts as required and meet physical requirements such as pushing/pulling patients in wheelchairs and carrying patient belongings up to 20 lbs.

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Title: Administrative Support III
Company: Alberta Health Services
Location: Alexandra, PE
 Your Opportunity:

At Health Shared Services our mission is to provide a patientfocused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, Switchboard &amp; Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic &amp; financial information, on the appropriate hospital information system, on patients, presenting at various entry points of the health system. Essential functions of the position; Obtains and records accurate demographic and financial information on patients, by interviewing patients, family members and/or care providers. Consistently applies Positive Patient Identification during the registration/preregistration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verifies patient eligibility as it relates to healthcare coverage. Reviews Financial Agreement Forms with patients who do not have valid provincial healthcare coverage &amp; ensures that forms are completed appropriately. Prepares identification labels, identification wristbands and verifies patient's name and date of birth when applying wristband to patient. Informs patients about options for accommodation and the process for requesting preferred accommodation. Consistently applies best practice as outlined in the Provincial Registration Standards &amp; Practices Manual. Adhere to mandatory privacy legislation, including the Health Information Act (HIA), Access to Information Act (ATIA), and Protection of Privacy Act (POPA), and complete all duties in accordance with Provincial policies and procedures, legislation and regulations. Performs other related duties as assigned by the Supervisor.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.  
 Transition Company:Health Shared Services
 Classification:Administrative Support III
 Union:AUPE GSS
 Unit and Program:Emergency Room Registration
 Primary Location:Royal Alexandra Hospital
 Location Details:As Per Location
 MultiSite:Not Applicable
 FTE: 0.00
 Posting End Date:10AUG2026
 Employee Class:Casual/Relief
 Date Available:20AUG2026
 Hours per Shift:7.75
 Length of Shift in weeks:Varies
 Shifts per cycle:Varies
 Shift Pattern:Days, Evenings, Nights, Weekends
 Days Off:Other
 Minimum Salary: $24.97
 Maximum Salary: $30.34
 Vehicle Requirement:Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Terminology certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required and testing done prior to interview. Strong computer skills required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.

Preferred Qualifications:

Postsecondary education applicable to position  MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred. Experience practicing NOD: tells the patient his/her name, explains his/her occupation and what he/she will be assisting the patient with.

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