As an Administrative Support III - Clerk III in the Bariatric Surgical Clinic, you will provide clerical and operational support to patients and staff under general supervision. This role requires strong communication, organizational, time management, and critical thinking skills. You must be able to work independently and as part of a team, adapting to changing demands and priorities. Additionally, you will manage data in the Metabolic and Bariatric Surgery Accreditation Quality Improvement Program (MBSAQIP) and process referrals for triage and scheduling in the Electronic Medical Record, Connect Care.
Key Responsibilities:
Completion of Grade 12 or equivalent.
Completion of a medical terminology course and Microsoft Office training.
Proficiency in Windows, Excel, Outlook, Connect Care EMR.
Data entry experience and ability to manage data for the program.
Passing an annual comprehensive exam to meet data standards.
Effective communication in English, both written and verbal.
Previous experience in an Outpatient Ambulatory Care Clinic setting.
Experience with complex referral processes.
Sensitivity and non-judgmental attitude towards patients.
Problem-solving skills and ability to work independently.
Flexibility, prioritization, and organization of workload.
Effective team collaboration and conflict resolution.
Excellent customer service skills.
Ability to assist Bariatric patients weighing over 300 pounds.
Courteous telephone etiquette.
Preferred Qualifications:
Responsible for preparing, maintaining, and managing patient appointments.
