Description:

Reporting to the Supervisor of Registration, Switchboard, and Patient Information (RSPI) and Health Information Records Management (HIRM), the Administrative Support III position is responsible for ensuring immediate access to patient information to facilitate healthcare treatment decisions. The role involves verifying, validating, and accurately scanning patient legacy information into Connect Care following provincial policies and workflows. This position also includes tasks such as chart intake, retrieval, auditing, remediation, deficiency management, and release of information to stakeholders. Effective communication skills and attention to detail are essential for converting accurate information into electronic format for end users. Other responsibilities include interacting with stakeholders, answering inquiries, training new employees and students, managing multiple tasks, and maintaining patient records integrity.

As an Administrative Support III, you will need advanced administrative or specialized skills and knowledge to support complex procedures, practices, and initiatives within a department or program. The job details are as follows:

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Records Management
• Primary Location: Alberta Children's Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 28-AUG-2026
• Employee Class: Casual/Relief
• Date Available: 07-SEP-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

• Completion of Grade 12 or equivalent

Additional Required Qualifications:

• Medical Office Assistant, Unit Clerk, and/or post-secondary education applicable to the position
• Proficiency in Connect Care, Quanum, MS Office (Windows, Word, Excel, Outlook, MS Teams)
• Physical ability to sit/stand for prolonged periods, reach, lift, and carry up to 50 pounds, and use a step stool
• Medical Terminology knowledge, typing speed of 40 wpm, ability to work with minimal supervision, and effective English communication skills

Preferred Qualifications:

• One year experience within the last two years in a health care medical office setting
• Customer service experience and knowledge of the Release of Information Process
• Preference for students who have completed their practicum within HIRM or RSPI at an AHS facility