Care Coordinator and Client Advocate

Title: Care Coordinator and Client Advocate

Company: Stem Health
Location: Toronto, Ontario
Job Type: PartTime

Description:

Stem Health is reimagining the primary care experience with a focus on building relationships and providing exceptional service. They are seeking a Care Coordinator and Client Advocate to manage care coordination, client advocacy, care planning, insurance navigation, and documentation within their membership-based clinic.

Key Responsibilities

Care coordination and referral management

Client advocacy and relationship management

Care planning and interdisciplinary support

Insurance, referral, and administrative navigation

Documentation and clinical workflow

Qualifications & Experience

Registered Nurse (RN) or Registered Practical Nurse (RPN) preferred

Bachelor of Science in Nursing or related field

Minimum 3 years of care coordination experience

Strong knowledge of Ontario's healthcare system

Excellent communication and organizational skills

Proficiency with EHR/EMR systems

Commitment to member privacy and ethical health navigation

Additional training in chronic disease management or care navigation is an asset

Bilingualism is an asset

Core Competencies

Client advocacy and relationship-building

Multidisciplinary care coordination and meticulous follow-up

Health coaching and client education

Clinical documentation and workflow management

Insurance, referral, and healthcare system navigation

Cultural sensitivity and commitment to member confidentiality

Ideal Candidate

You should have a warm, clinical approach with a commitment to exceptional care. You should excel in care coordination, building relationships, and advocating for members. Being energized by complexity and having a strong sense of advocacy are key traits for this role.

Why Join Stem Health

Join a physician-led clinic and help shape next-generation primary

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Title: Care Coordinator and Client Advocate
Company: Stem Health
Location: Toronto, Ontario
About Stem Health Stem Health is reimagining the primary care experience for individuals who want a more thoughtful relationship with their health. Physicianled and membershipbased, we combine medical excellence with the warmth of hospitality anchored in a beautifully designed flagship clinic at First Canadian Place, opening September 2026. Our care model is relationshipbased, datainformed, and built on time, trust, and exceptional service.

Position Summary At Stem Health, we believe that exceptional care does not end at the appointment; it extends through every referral, every followup, and every moment a member is navigating a system that can feel complex and impersonal. Our Care Coordinator and Client Advocate is the person who makes that navigation feel effortless.

We are seeking a compassionate, clinically grounded, and highly organized individual to serve as the connective tissue between our members and the broader healthcare system. In this role, you will manage the full arc of care coordination from specialist referrals and diagnostic scheduling to care transitions and followthrough while building the kind of trusted, ongoing relationship with each member that is central to everything we do. This role is ideal for someone with a clinical or health navigation background who leads with advocacy, excels at followthrough, and believes that nothing should fall through the cracks.

Key Responsibilities Care coordination and referral management

Act as the primary liaison between members, specialists, hospitals, diagnostic labs, and community providers ensuring care transitions are smooth, timely, and welldocumented.
 Initiate, track, and follow up on specialist referrals, diagnostic orders, and clinical procedures from start to completion, ensuring no step is missed and every result is returned and reviewed.
 Coordinate preprocedure instructions, preparation requirements, and postprocedure followup for members undergoing investigations or interventions.
 Proactively identify and resolve gaps or delays in care pathways, escalating to the clinical team when needed and keeping members informed throughout.

Client advocacy and relationship management

Serve as each member's dedicated point of contact for all carerelated questions, coordination needs, and ongoing health navigation building a trusted, consistent relationship over time.
 Advocate on behalf of members within the healthcare system navigating wait times, provider availability, and administrative barriers with persistence, professionalism, and resourcefulness.
 Conduct proactive followup calls and, where appropriate, external visits to ensure members are engaged, supported, and progressing along their care plans.
 Listen actively and respond with empathy recognizing that care coordination is as much about emotional presence as logistical precision.

Care planning and interdisciplinary support

Support the development and maintenance of individualized care plans in collaboration with the clinical team, ensuring plans reflect each member's current status, goals, and priorities.
 Participate in interdisciplinary case reviews, contributing care coordination insights and flagging any member concerns to the appropriate provider.
 Assist members in understanding their diagnoses, medications, care plans, and next steps translating clinical language into clear, actionable guidance.
 Support members in setting health goals and staying on track with recommended care, acting as a consistent, encouraging presence throughout their journey.

Insurance, referral, and administrative navigation

Support insurancerelated processes including preauthorizations, benefit verification, and coverage inquiries liaising with insurers on behalf of members where applicable.
 Maintain a thorough understanding of Ontario's healthcare system, referral pathways, OHIP coverage, and available community and specialist resources.
 Assist members in accessing publicly funded services, community programs, and external supports that complement their Stem Health care.

Documentation and clinical workflow

Maintain accurate, timely, and complete records of all appointments, referrals, followups, care plan updates, and member interactions within the clinic's EHR system.
 Ensure care coordination documentation is always current and accessible to the clinical team, supporting continuity and safety across all providers.
 Handle all member information with strict adherence to PHIPA privacy standards and clinic confidentiality policies.

Qualifications &amp; Experience

Registered Nurse (RN) or Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario (CNO) is strongly preferred; other relevant backgrounds include patient navigator, medical social worker, health coach, or private care concierge.
 Bachelor of Science in Nursing (BSN) or equivalent postsecondary education in health navigation, social work, or a related health field.
 Minimum 3 years of experience in care coordination, case management, community health, or outpatient clinical support.
 Strong working knowledge of Ontario's healthcare system, including referral pathways, specialist networks, OHIP coverage, and community resources.
 Exceptional communication and interpersonal skills warm, credible, and equally confident in clinical conversations and memberfacing interactions.
 Highly organized with outstanding followthrough nothing on your watch stays outstanding longer than it should.
 Proficiency with EHR/EMR systems and digital clinical workflows. Use of Telus Health's CHR is an asset.
 Demonstrated commitment to member privacy, PHIPA compliance, and ethical health navigation.
 Additional training or certification in chronic disease management, health coaching, or care navigation is a significant asset.
 Bilingualism (French or other languages) is an asset in serving Toronto's diverse member population.

Core Competencies

Client advocacy and relationshipbuilding you are in the member's corner, always.
 Multidisciplinary care coordination and meticulous followup across complex pathways.
 Health coaching and client education translating complexity into clarity.
 Clinical documentation and workflow management within an integrated EHR environment.
 Insurance, referral, and healthcare system navigation in the Ontario context.
 Cultural sensitivity and unwavering commitment to PHIPA compliance and member confidentiality.

Ideal Candidate You bring warmth, clinical insight, and a genuine commitment to exceptional followthrough. You love connecting the dots in the healthcare system and building relationships with members that make them feel truly looked after. You are energized by complexity rather than overwhelmed by it, and you understand that advocacy making sure no member slips through a crack is one of the most powerful forms of care. You are the person a member calls when they do not know what to do next. And you always have an answer.

Why Join Stem Health

Join the founding team of a physicianled, membershipbased clinic opening at First Canadian Place in September 2026 and help define what care coordination looks like in nextgeneration primary care.
 A role with real depth and real relationships you will know your members by name, know their stories, and be a consistent presence throughout their health journey.
 Access to onsite diagnostics, health coaching, and wellness services in a modern, thoughtfully designed clinical environment.
 A collaborative, multidisciplinary team that values your perspective, your followthrough, and your commitment to member advocacy.
 Meaningful growth: an opportunity to help build and shape the care coordination function of a growing private healthcare organization from the ground up.

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