Community Outreach Worker – Magazica Career Hub

Title: Community Outreach Worker

Company: County of Lambton
Location: Sarnia, ON
Job Type: FlexTime, FullTime, Weekdays, Weekends

Description:

The County of Lambton is seeking a candidate for a temporary full-time position in Social Services. The successful applicant will provide street-level outreach to individuals experiencing homelessness throughout the County of Lambton, connecting them with support and resources to improve their quality of life.

The role involves conducting assessments, utilizing a housing-first approach, and maintaining knowledge of relevant legislation and community resources. The candidate will also be responsible for record-keeping, communication with clients and service providers, and participating in program development.

The ideal candidate will have a University degree in Social Sciences, experience in counseling and crisis intervention, and cultural sensitivity training. They must possess excellent communication skills, computer proficiency, and a valid Ontario Driver's License. The ability to work independently and in a team, as well as understanding of addiction and mental health issues, are also required.

This position offers a wage rate of $38.98 - $46.81 per hour, with Monday to Friday hours from 8:30 am to 4:30 pm. Preference will be given to candidates with Indigenous Ancestry. The closing date for applications is Sunday, February 15, 2026.

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Title: Community Outreach Worker
Company: County of Lambton
Location: Sarnia, ON
Division: Social Services

Job Status: Temporary Full Time

Number of Positions: 1

Hours of Work: Monday to Friday, 8:30 am to 4:30 pm (may be subject to change from time to time in accordance with the CUPE 2926 LOU)

Wage Rate: $38.98  $46.81 per hour

Posting Date: Monday, February 2, 2026

Closing Date: Sunday, February 15, 2026

Preference will be given to candidates with Indigenous Ancestry

About Us

The County of Lambton is located in Southwestern Ontario, nestled along Lake Huron and the St. Clair River, next to the state of Michigan and is home to a diverse and welcoming population of approximately 128,000 residents.

The Corporation of the County of Lambton is one of the area's largest employers with approximately 1,300 employees. The County's seven divisions deliver hundreds of services and programs to our residents, such as emergency medical services, provincial offences court, three longterm care homes, 25 library branches, three museums, an art gallery, archives, public works, public health services, social services, planning and building services.

We are committed to sustainability, economic growth, environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with our municipal and community partners.

About the Role

Provide streetlevel outreach to a variety of locations throughout the County of Lambton, visit encampments and connect with individuals experiencing homelessness to provide support and resources. Assists clientele in meeting their needs, linking them to resources and/or referring to other agencies where appropriate. Acts as an advocate on their behalf and aids in improving the quality of life.

Job Duties and Responsibilities

Knowledge:

Participate in a multidisciplinary specialized mobile outreach team.

Conduct standardized assessment/intake interviews with clients in a variety of locations: public (e.g., on the sidewalk, in public squares, parks and ravines, etc.), homeless and lowincome service settings (e.g., shelters, dropin centers, etc.) and institutional settings (e.g., hospitals, court houses, etc.) and assess client's functional, income, employment, and housing status.

Use a housing first approach consistent with the service model when implementing the program.

Obtain appropriate information and documentation in order to assess situation and determine appropriate course of action to ensure client is adequately housed.

Interpret and apply Residential Tenancies Act (RTA), Housing Services Act (HSA), accompanying regulations and local policies and procedures.

Maintain working knowledge of various income security programs such as Canada Pension Plan (CPP), Employment Insurance (El), Ontario Disability Support Program (ODSP), Old Age Security (OAS) and Ontario Works (OW).

Maintain working knowledge of the Homelessness Prevention Program.

Maintain working knowledge of community resources, social service agencies, and government departments to provide clients with access to the appropriate programs. Examples would include Canadian Mental Health Association, Community Legal Assistance, and Inn of the Good Shepherd.

Utilize appropriate skills related to counselling practices, community support and integration, mental illness and life skills for case planning to move client towards increased selfsufficiency.

Maintain working knowledge of the Freedom of Information and Protection of Privacy Act and Municipal Freedom of Information and Protection of Privacy Act.

Technology:

Develop and maintain records, reports, and statistics necessary for program functioning, evaluation and funding.

Collects documents and evaluates information to determine client's initial eligibility, including verifying client information through personal interviews and liaison with client supports, relevant service providers, community agencies, landlords, other Ministries, and institutions.

Use the required County of Lambton programs such as Outlook, Word and Excel.

Use the Homeless Individuals and Families Information System (HIFIS).

Communication:

Responds to and investigates enquiries, complaints and emergency situations involving clients experiencing homelessness/living rough.

Work closely with County of Lambton and partner service provider teams to enhance connections with local programs with the goal of identifying clients who need support.

Use communication skills to support clients through sensitive issues, i.e., life skills, mental health, homelessness, addictions, legal matters.

Establish collaborative relationship with clients that provide support through coaching, mentoring, negotiating, intensive case management and the utilization of nonviolent crisis intervention and conflict resolution techniques ensuring adherence to the Code of Ethics.

Support and accompany client to housing and other appointments and services when appropriate.

Engages in active listening and problem solving around client's difficulties and/or recommends appropriate resources to address client needs.

Participates in case conferences.

Act as an agency liaison to advocate on behalf of clients and to determine appropriate course of action.

Issue financial assistance/rent supplements and supports as necessary.

Represents the department on various internal and external committees related to this position.

Participate in program meetings, staff education and act as a resource for other staff.

Other Responsibilities:

Conduct regular hotspot mapping of engagements and potential encampments.

Appear before Landlord Tenant Board as witness or support for clients.

Assist in ongoing program development.

Follow health and safety protocols.

General:

Incumbents must keep up to date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed.

Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis.

These describe the general nature and level of work being performed by incumbents in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.

Supervision Requirements

Direct Supervision: None

Indirect Supervision: None

Functional Authority: None

What We Are Looking For

Minimum Formal Education

A University degree from an accredited postsecondary school institution in Social Sciences.

Canadian Certified Addiction Counsellor certificate from the Canadian Addiction Counsellor's Certification Federation an asset.

Cultural sensitivity training an asset.

Experience

Experience in counseling, assessment, and crisis intervention skills with an understanding of client difficulties related to economics, education, victims of family violence, physical or psychiatric impairments, aging, addiction and isolation.

Must possess excellent communication and interview skills in dealing with a diverse client group.

Able to work independently and in interdepartmental teams, with minimum supervision in a busy and flexible environment.

Exceptional computer skills.

Demonstrated understanding of the psychology of addiction, issues underlying addiction, trauma, and mental health issues.

Ability to work evenings and weekends.

A good understanding of appropriate federal, provincial, and municipal legislation and regulations related to areas of responsibility.

A valid Ontario Driver's Licence and use of a vehicle.

Personal information required by County of Lambton job postings is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act, 1990, CHAPTER M.56, as amended. The treatment, storage and handling of personal information is governed by the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, CHAPTER M.56, as amended and will be used in reviewing applications. Questions about this collection should be directed to the Corporate Manager, Human Resources, County of Lambton, 789 Broadway Street, Box 3000, Wyoming, Ontario N0N 1T0. Phone 5198450801 or Tollfree at 18663246912.

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