Community Shelter Support Worker , Line #1

Title: Community Shelter Support Worker , Line #1

Company: YWCA Toronto
Location: Toronto, ON
Job Type: FlexTime, FullTime, Shift, Weekends

Description:

YWCA Toronto is seeking a Community Shelter Support Worker to join their team at 1st STOP WOODLAWN. The successful candidate will work within a collaborative team to provide services to shelter residents and tenants within a feminist framework. Responsibilities include crisis counseling, case management, workshop development, and ensuring the overall health and safety of the building.

The program provides shelter beds for youth and adult women, trans, and non-binary participants and operates as part of a congregate living site. The Community Shelter Support Worker will work a fixed schedule that may include weekdays and weekends, responsible for case planning for all shelter residents.

KEY RESPONSIBILITIES

Applies knowledge of trauma and gender-based violence to develop effective support strategies

Provides assessment and case management support services

Develops, implements, and evaluates workshops and groups

Engages in reflective practice with the staff team

Ensures health and safety guidelines are followed

QUALIFICATIONS

Completion of a clinically supervised undergraduate degree

3 to 5 years' experience in a direct service setting

Demonstrated knowledge of anti-oppression, trauma-informed, and feminist frameworks

Proficiency in Microsoft Word and communication skills

Knowledge of relevant legislation and community resources

WHAT WE OFFER:

Comprehensive benefits package

Time off benefits

Pension plan

Child care benefits and professional development assistance

Applicants must undergo a vulnerable sector police reference check. YWCA Toronto is a unionized workplace. Internal candidates must indicate this on their cover letter. The organization promotes anti-oppression principles and accommodation is provided for applicants with disabilities. YWCA Toronto is committed to equity and fairness in the hiring process.

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Title: Community Shelter Support Worker , Line #1
Company: YWCA Toronto
Location: Toronto, ON
Employment Type: FullTime, Permanent

Position Status: Vacant

Work Hours: 35 hours per week (Tuesday to Saturday, 8:00 am to 4:00 pm)

Salary: $59,399 annually (Level 7), plus comprehensive benefits

Location : 80 Woodlawn Avenue East, Toronto, Ontario, M4T 1C1

Application Internal Deadline: Wednesday, February 4, 2026

Application External Deadline : Friday, February 6, 2026

JOIN OUR TEAM   
Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion

The Community Shelter Support Workerwill work within collaborative team to provide meaningful and relevant services to shelter residents and tenants within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of trauma and oppression. This position will act as a resource to staff and participants and is responsible for providing a full range of services which includes crisis counselling, case management and the development, implementation and evaluation of workshops. This position shares in the responsibility of the overall health and safety of the building.

ABOUT YWCA TORONTO  1^st^ STOP WOODLAWN   
This program provides up to 62 shelter beds for youth (1624yrs) and adult (25 and older) women, trans and non binary participants. This program operates as part of a congregate living site which includes 72 units of permanent housing. Community Shelter Support Workers will work a fixed schedule that may include week day and/or weekend work and will be responsible for case planning of all shelter residents. This shelter is funded by the City of Toronto and adheres to Toronto Shelter Standards.

KEY RESPONSIBILITIES

Applies knowledge of the issues of trauma and the dynamics of genderbased violence and homelessness to develop and implement effective support strategies;
 Works with participants individually and/or in groups to develop and improve social and living skills by assisting them to set goals, follow through on plans, recognize options and make positive choices;
 Provides assessment and case management support services to residents that focus on harm reduction, immigration, legal, health and wellness, education and training;
 Establishes a plan with residents that will facilitate a safe and effective path to independence;
 Develops, implements and evaluates workshops and groups that address participants' mental health issues and experience of trauma using interactive techniques (i.e. expressive art techniques) and collaborates with other YWCA programs in this area;
 Engages with the staff team in reflective practice, to ensure the development and implementation of quality programs and services;
 Ensures that the Health and Safety Guidelines are followed in accordance with the policies and procedures of YWCA Toronto including taking corrective action when responding to potential safety hazards;
 Any other duties as required.

QUALIFICATIONS

Indepth knowledge of an academic discipline normally acquired through completion of a clinically supervised undergraduate degree (e.g. BSW). An analytical framework that identifies clients' relation to social systems and the demonstrated practical application of this framework, (Cases for Equivalency will be considered);
 3 to 5 years' experience working in a diverse, direct service setting for participants that range from youth to seniors who have experienced impacts of poverty, homelessness/underhousing, violence/trauma, mental health/substance use or concurrent disorders and other sources of marginalization or oppression;
 Demonstrated experience in cultivating leadership within groups and developing and evaluating dynamic and innovative programming
 Completion of Toronto Hostel's Training Certificate (T.H.T.C.) or equivalent;
 Demonstrated knowledge and application of antioppression, trauma informed, harm reduction and feminist frameworks;
 Demonstrated knowledge of community resources and supports;
 Indepth knowledge of the dynamics of genderbased violence and trauma within an antioppression framework;
 Working knowledge and application of the intersections of systemic oppression (antiblack racism, antiindigenous racism);
 Experience delivering culturally sensitive services in a multicultural environment;
 Excellent communication and interpersonal skills;
 Proficiency in Microsoft Word, email and the Internet;
 Completion of Hostel Services Shelter Standards is an asset;
 Working knowledge of the Residential Tenancies Act, Mental Health Act, Housing Services Act, and Ontario Human Rights Code is an asset;
 Knowledge of relevant legislation regarding immigration and refugee policy and law is an asset;
 A certificate in trauma counselling is an asset;
 Knowledge of a second language is an asset.

NB :   
On Call responsibilities (may be required to work shifts outside of their regularly scheduled hours including occasional overnights)

WHAT WE OFFER:

Comprehensive Medical, Vision, and Dental Coverage
 Life Insurance and LongTerm Disability Benefit
 MultiSector Pension Plan: Employer's contribution of 5.75% and Employee Contribution of 3.25%
 Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
 Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate.For internal applicants, this position is not secondable.

Posting date: January 26, 2026

YWCA Toronto transforms lives. As the city's largest multiservice women's organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto's COVID19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of antioppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and genderdiverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AIsupported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a ScentSensitive Workplace.

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