Medical Information Associate – Magazica Career Hub

Title: Medical Information Associate

Company: PrimeVigilance
Location: Toronto, Ontario
Job Type: FullTime

Description:

We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. Our global team covers services in Medical Information, Pharmacovigilance, Regulatory Affairs, and Quality Assurance for pharmaceutical and biotechnology partners.

We are seeking a Medical Information Associate to handle adverse event and medical inquiries in English, providing support to healthcare professionals, patients, and pharmaceutical clients.

Responsibilities

Provide approved responses to medical inquiries and accurately document adverse events

Track and document medical information inquiries in the database

Participate in out-of-hours medical information provision

Update management on project status and metrics

Assist in regulatory inspection preparedness and participate in inspections

Qualifications

Life science background with a healthcare-related degree

Customer service or call center experience preferred

Comfortable with phone inquiries and out-of-hours service

Strong time management, organization, and communication skills

Advanced English skills, both verbal and written

PrimeVigilance values diversity, equity, and inclusion, offering training, career development, and a supportive work environment. Our core values include Quality, Integrity & Trust, Drive & Passion, Agility & Responsiveness, Belonging, and Collaborative Partnerships. Join us in making a positive impact in patients' lives.

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Title: Medical Information Associate
Company: PrimeVigilance
Location: Toronto, Ontario
Company Description We are PrimeVigilance (part of Ergomed Group), a specialised midsize pharmacovigilance service provider initially established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and becoming one of the global leaders in its fields. We cover all therapy areas including medical devices.

We love investing in our staff by providing an excellent training and development platform. We value employee experience, wellbeing and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a highquality client service can be achieved.

Come and join us in this exciting journey to make a positive impact in patient's lives.

Job Description PrimeVigilance is looking for a Medical Information Associate to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries in English .

Responsibilities

To provide approved responses to medical enquiries (healthcare professionals, patients, pharmaceutical clients) including call handling
 To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
 To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
 To participate in the outofhours provision of medical information for clients who have contracted a 24/7 enquiry handling service
 Providing management with regular updates regarding project status and metrics concerning enquiries
 Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits;

Qualifications

Life science / bio medical background  healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
 Customer service or call centre experience preferred
 Comfortable receiving enquires by phone
 Ability to perform outofhours service if required
 Time and issue management, delegation, organization and multitasking skills with good attention to detail
 Strong interpersonal and communication skills
 Advanced English skills, both verbal and written

Additional Information

Why PrimeVigilance We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a humancentric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.

We offer:

Training and career development opportunities internally
 Strong emphasis on personal and professional growth
 Friendly, supportive working environment
 Opportunity to work with colleagues based all over the world, with English as the company language

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!

Quality
 Integrity &amp; Trust
 Drive &amp; Passion
 Agility &amp; Responsiveness
 Belonging
 Collaborative Partnerships

Come and join us in this exciting journey to make a positive impact in patient's lives. We look forward to welcoming your application.

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