Medical Office Assistant – Magazica Career Hub

Title: Medical Office Assistant

Company: University of British Columbia
Location: Vancouver, British Columbia
Job Type: FullTime

Description:

University of British Columbia is hiring two Medical Office Assistants to work in the Student Health Services department. The successful candidates will be responsible for providing clerical support to medical professionals, including scheduling appointments, data entry, and maintaining electronic medical records. They will also handle financial tasks such as billing, processing payments, and reconciling claims. Additionally, the Medical Office Assistants will provide administrative support, assist with clinical procedures, and communicate effectively with patients and staff.

Key Responsibilities:

Provide efficient and respectful customer service

Handle financial tasks such as billing and processing payments

Provide administrative support and maintain office supplies

Communicate effectively with patients and staff

Assist with clinical procedures and maintain examination rooms

Perform general office duties as required

Qualifications:

High school graduation and completion of a Medical or Dental Office Assistant program

Three years of related experience

Ability to use word processing, spreadsheet, and database applications

Proficiency with electronic medical records

Strong communication and organizational skills

Ability to work independently and in a team environment

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Title: Medical Office Assistant
Company: University of British Columbia
Location: Vancouver, British Columbia
Staff  UnionJob Category CUPE 2950Job Profile CUPE 2950 Salaried  Sec to Medical Prof (Gr6)Job Title Medical Office AssistantDepartment Clinic Support | Student Health Services | Student Health and Wellbeing | VP StudentsCompensation Range $4,449.00  $4,676.00 CAD MonthlyPosting End Date February 18, 2026Note: Applications will be accepted until 11:59 PM on the Posting End Date.Job End Date OngoingWe are recruiting for two (2) positions.   
This position is subject to the satisfactory completion of relevant background checks.At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.Job Summary   
Within the context of a client centred model of care and in accordance with the vision and values of the VP Students portfolio, the Secretary to Medical Professionals is part of a team providing a full range of clerical services in the support of client care. The position performs clerical/reception functions such as scheduling, and data entry. Duties range form routine to complex and include maintaining a highly confidential electronic medical record system, correspondence and communication. The Secretary to Medical Professionals receives payments, prepares financial and statistical reports, types and prepares a variety of reports and other materials utilizing computer systems and software relevant to the job. Maintains an inventory of stationery and medical supplies. This position requires good judgment, the ability to work cooperatively in a fast paced environment, and the ability to respond with tact and sensitivity to a variety of patients and to perform all the duties with strict confidentiality.Organizational Status   
Works under the direction and reports to the Manager. Takes instructions from physicians and nursing staff.Work Performed   
1. Customer Service   
Provides efficient seamless and accessible reception service as demonstrated by:   
 Responding respectfully and sensitively, to a culturally diverse stakeholder population (students, faculty, staff, colleagues, parents, and campus visitors).   
 Effective verbal and nonverbal communication (welcoming and warm manner, empathic listening, ability to clarify and assess what is being asked, speaking clearly and articulately, ability to diffuse situations involving ill, anxious, or frustrated individuals   
 Effective written communication (ability to clarify and assess what is being requested, responding concisely, accurately, and articulately in writing to email inquiries and correspondence.   
 Providing timely service with minimal supervision and working effectively during high volume periods.   
 Working collaboratively within a service team context to ensure high standards of service provision in accordance with Student Health Service policies.   
Deals with customer service complaints effectively as demonstrated by:   
 Collaborating with parties involved to address difficulties.   
 Negotiating positive outcomes.   
 Determines the urgency of requests for services and works closely with the Manager to manage smooth flow of patients.   
 Schedules appointments for physicians and nurses   
 Communicates with other clinical offices, departments and units to coordinate client appointments and testing.   
 Registers students for appointments and obtains and enters data into computerized electronic medical record system.   
 Verifies student registration status and health insurance status using established computerized database systems.   
 Assists students in using the electronic medical record system.   
 Receives, scans and imports and transfers diagnostic reports from external laboratories to clinic medical record system   
 Responds to requests for records and information releasing information to authorized personnel in accordance with established standards and guidelines and procedures.   
 Transcription of physician clinical notes, reports and letters.2. Financial Support   
 Reviews physician and nursing billing and diagnostic code entries for errors and omissions and corrects accordingly.   
 Reviews patient medical forms for completion (Workers Compensation Board of BC, Insurance Companies, 3rd Party Medicals, etc) and bills accordingly.   
 Processes Medical/Legal requests and bills accordingly.   
 Prepares billing claims and performs electronic transmission and retrieval of claims to Health Insurance Agencies.   
 Reconciles, reviews and makes necessary corrections of computerized claims (i.e. rejections, adjustments, payless and on hold claims).   
 Prepares and mails invoices for patient and private insurance company accounts.   
 Processes receipts for incoming payments by cash, cheques and electronic transactions.   
 Prepares cash and cheque deposits.   
 Follow up and cost recovery of outstanding accounts.   
 Maintains equipment rental logs and mails invoices on overdue accounts.   
 Maintains billing and diagnostic code files for the purpose of patient billing.   
 Compiles financial reports utilizing word processing and spreadsheet software.   
 Responds to oral and written patient billing inquiries.   
 Prepares and/or performs data entry of financial documents (cash deposits, journal vouchers, invoices, travel claims, etc)   
 Assists the Manager with maintaining, reconciling and reporting financial records by recording in word processing and spreadsheet software.   
 Maintains and files purchase requisitions, invoices and supporting documents.   
 Prepares invoices to external businesses, organizations, agencies, prepares journal vouchers for internal charges for services, rendered to various university departments.3. Administrative Support. Provides a full range of administrative support and duties associated with the care of patients at Student Health Service.   
 Types a variety of materials from draft copy, formats and edits electronic drafts using a variety of computer applications.   
 Photocopies and faxes a wide variety of forms and documents.   
 Assists with preparation of protocol and procedure manuals.   
 Ensures that clinical, reception and waiting room space are well maintained ensuring that office supplies and information materials are stocked.   
 Sorts and distributes mail and incoming faxes.   
 Maintains photocopiers, printer, and video equipment.   
 Prepares statistical reports on patient contacts to clinic.   
 Maintains an inventory of stationary and medical supplies.   
 Prepares data tapes for electronic medical record back up system, reviews computer logs and reports discrepancies to unit Manager.   
 Files miscellaneous documents4. COMMUNICATIONS   
 Screens and responds accurately to a variety of inperson, written and oral inquiries of an interpretive nature and provides referral information for students as appropriate.   
 Provides accurate and clear information to the public, students and the university community regarding health and wellness services as well as other campus resources.   
 Provides medical information within the boundaries of training and protocols of the unit.   
 Maintains strict confidentiality of student information and medical records.5. Clinical Support   
 Ensures clinical examination rooms are well maintained ensuring that medical and stationary supplies are stocked.   
 Organizes equipment and examination rooms for diagnostic procedures and treatments as required.   
 Performs minor diagnostic procedures and testing as requested by physicians or nurses.   
 Attends medical examinations on request by physician.   
 Submits requests for medical and stationary supplies to unit Manager.   
 Cleaning and sterilization of medical equipment and instruments.6. General Office Duties   
 Performs other duties as required.This position requires the ability to function in all areas of the department. This position requires direct interaction with patients and medical personal on a daily basis. The incumbent has frequent exposure to minor and major disagreeable conditions such as biomedical and nonbiomedical wastes. Tasks are completed under pressure with frequent interruptions.Consequence of Error/Judgement   
All information must be accurate and provided in a respectful, timely and supportive way. Failure to provide service that meets these standards may impact negatively on access to services, jeopardize student s wellbeing, and result in increased risk to the university. Errors or incorrect decisions could result in direct costs, lost opportunities, delays for students and staff. Damage to the unit s and to the University s reputation may occur if the incumbent does not deal tactfully and helpfully with students, parents, faculty members and others.Supervision Received   
Works cooperatively in a team environment under the supervision of the manager. Sets priorities and performs most duties independently, occasionally consulting manager with reference to new or complex problems. Reports problems, discrepancies and office issues to the Manager.Supervision Given   
Works cooperatively with other employees.Minimum Qualifications   
High school graduation, plus one year of post secondary education, plus completion of a Medical or Dental Office Assistant program (including terminology), plus three years of related experience, or an equivalent combination of education and experience. Willingness to respect diverse perspectives, including perspectives in conflict with one's own Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusionPreferred Qualifications · Without Medical Office Assistant training three year's related experience in a medical office or clinic.· Medical terminology required.· Ability to use word processing, spreadsheet, database, scheduling and electronic mail applications at an intermediate level.· Proficiency with electronic medical records.· Ability to prioritize, organize and work effectively under pressure.· Ability to exercise tact and discretion when handling sensitive and/or confidential matters.· Demonstrates clear understanding of confidentiality in the medical work place.· Ability to maintain accuracy and attention to detail.· Ability to compose routine correspondence using clear, concise medical English.· Ability to work both independently and within a team environment.· Ability to deal with a diversity of people in a calm, courteous, and effective manner.· Ability to build rapport and provide service to people who are experiencing stress, pain and health concerns.· Ability to communicate effectively and concisely verbally and in writing.· Ability to provide quality service to customers in a courteous, patient manner.· Ability to effectively manage multiple tasks and priorities within a fast paced, high volume clinical area.· Ability to perform basic arithmetic including calculating clinic charges, taking payments, making change and keeping accurate sales records.· Must be able to reconcile daily transactions with electronic and cash receipts.· Ability to accurately transcribe medical dictation.· Familiarity with MSP and other billing procedures.

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