Medical Office Assistant/Receptionist, MH&SUS

Title: Medical Office Assistant/Receptionist, MH&SUS

Company: Fraser Health Authority
Location: White Rock, British Columbia
Job Type: FlexTime, FullTime

Description:

Fraser Health is seeking a Casual Medical Office Assistant/Receptionist to join their team in White Rock, B.C. The position offers a salary range of CAD $25.54 - $27.22 per hour and includes comprehensive health benefits coverage. The successful candidate will provide administrative support to substance use services, including reception duties, patient interaction, appointment booking, and maintaining patient records.

Key Responsibilities include providing reception services, typing correspondence and reports, collecting and entering data, maintaining filing systems, processing mail and documents, ordering supplies, cleaning medical equipment, and arranging meetings. The ideal candidate will have a Medical Office Assistant diploma, one year of related office experience, and the ability to type 50 wpm.

Fraser Health values diversity, respect, and trust in the workplace and is committed to planetary health. They are dedicated to providing inclusive and culturally safe environments for all individuals. If you are a self-starter with strong communication skills and the ability to work effectively in a team, consider applying to join the heart of health care in Metro Vancouver and the Fraser Valley.

Responsibilities:

Provides reception services, types material, collects data, maintains filing systems, processes mail, orders supplies, and cleans medical equipment.

Arranges meetings, operates office equipment, liaises with healthcare organizations, and performs other related duties as required.

Qualifications:

Grade 12 education, completion of a Medical Office Assistant diploma, one year of related office experience, or equivalent education and training.

Skills And Abilities:

Knowledge of medical terminology, effective communication skills, ability to work independently and in a team, and physical ability to perform job duties.

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Title: Medical Office Assistant/Receptionist, MH&#038;SUS
Company: Fraser Health Authority
Location: White Rock, British Columbia
Salary The salary range for this position is CAD $25.54  $27.22 / hour

Job Summary We are hiring a Casual Medical Office Assistant/Receptionist, MH&amp;SUS to join our team in White Rock, B.C. We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

Take the next step and apply so we can continue the conversation with you. Detailed Overview Under the general supervision of the Coordinator and reporting to the Manager, Clinical Operations, this position provides administrative daytoday support to the assigned area supporting substance use services. Performs duties such as reception, interacting directly with patients who have highly complex medical needs, registering new patients and booking appointments and referrals, establishing and maintaining charts and chart organization including requests, specimen processing, ordering supplies and maintaining stocks, maintaining database(s), maintenance of electronic patient case load, transcribing from dictaphone, typing material utilizing word processing software, setting up and maintaining the filing systems, processing incoming and outgoing mail, faxes, reports/records and internal and courier documents, arranging meetings/special functions, and operating office equipment. Deals with matters of confidential nature for the Coordinator, nurses, physicians, psychiatrists and other members of the multidisciplinary team. Supports setup and dismantling of exam rooms, obtaining and delivery of specimens, arranging of blood tests and diagnostic testing as assigned.

Responsibilities

Provides reception services by performing duties such as operating a multiline switchboard or phone, registering new patients, booking appointments, following up on physician orders regarding referrals and diagnostic tests, answering/directing incoming calls for staff, taking messages, answering routine inquiries and providing information of a general nature regarding the clinic, receiving visitors, determining whether an emergent situation exists and referring to appropriate areas. Contacts other mental health clinics/centres to obtain information as required.
 Types material such as correspondence, reports and documents utilizing various word processing software and computerized systems by performing functions such as inputting client information, maintaining registers, and typing from handwritten draft or general instruction and transcribing from dictaphone. Prepares various informational/resource packages by designing, updating, photocopying and collating packages/brochures for distribution to the patient and/or family.
 Collects data from various sources, enters data into computerized systems and ensures data is kept up to date. Gathers, compiles, and retrieves information as required and prints related reports.
 Sets up and maintains the patient and administrative filing system, according to policies and procedures designed to protect confidentiality, for a variety of records such as correspondence, reports, minutes, and directories by performing duties such as creating and labeling files, developing forms, indexing materials and filing.
 Processes incoming and outgoing mail, faxes, reports/records, and internal and courier documents by performing duties such as receiving, recording, date stamping, sorting and distributing mail to appropriate personnel and preparing outgoing mail for pickup as required. Signs for receipt of packages and shipments.
 Monitors levels of medical and pharmaceutical equipment and supplies and orders as necessary. Maintains levels of stationery, office supplies and resources according to predetermined levels by methods such as photocopying, completing requisitions for signature and forwarding approved requisition to appropriate personnel.
 Cleans medical equipment and instruments in accordance with established procedures. Cleans and organizes supply areas. Sets up and dismantles exam rooms as assigned.
 Obtains urine specimens for routine drug screening following established procedures; arranges for blood tests and diagnostic testing as directed and follows up on physician's orders as assigned.
 Arranges meetings/special functions as directed by performing duties such as booking meeting rooms, arranging catering, contacting appropriate personnel, sending invitations, typing and circulating notices and/or agendas from written drafts, and recording and distributing minutes.
 Operates office equipment such as photocopiers, shredders and fax machines and carries out minor maintenance such as loading paper, removing paper jams, cleaning glass, and changing toner cartridges. Refers further maintenance required to the Coordinator.
 Liaises with staff of health care and social service organizations, as well as general practitioners' offices to provide programrelated information. Represents the assigned program by attending various meetings as required.
 Performs other related duties as required.

Qualifications Education and Experience Grade 12, completion of a Medical Office Assistant diploma plus one year of recent related office/clerical experience, or an equivalent combination of education training and experience.

Skills And Abilities

Knowledge of medical terminology.
 Ability to establish and maintain rapport with patients.
 Demonstrated ability to communicate effectively both verbally and in writing.
 Demonstrated ability to work effectively with the multidisciplinary team and be a selfstarter.
 Demonstrated ability to deal effectively with others.
 Demonstrated effective interpersonal skills.
 Demonstrated ability to exercise sound judgment.
 Demonstrated ability to organize work and establish workload priorities in collaboration with others.
 Demonstrated ability to take initiative.
 Demonstrated ability to work independently and in collaboration with others.
 Demonstrated ability to type 50 wpm.
 Demonstrated ability to use applicable computer equipment and software at a basic level.
 Working knowledge of general office practices and procedures and their application.
 Physical ability to perform the duties of the position.

About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People  those we care for and those who care for them  are at the heart of everything we do. Our hospital and communitybased services are delivered by a team of 50,000 staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

IMPORTANT: Recruitment scam warning

Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

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