Patient Care Unit Clerk – Magazica Career Hub

Title: Patient Care Unit Clerk

Company: St. Joseph's Healthcare Hamilton
Location: Hamilton, Ontario
Job Type: FlexTime, FullTime, Holidays, PartTime, Shift, Weekends

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Description:

This job posting is for a part-time position in the Birthing Area (Labour & Delivery) department. The employee will support the Clinical/Nurse Manager with daily unit work related to patient care, provide administrative support services, and interact with patients and families as the unit receptionist. The position requires communication within the unit and with other hospital departments, following hospital policies and procedures.

Qualifications:

2 year post-secondary diploma in medical office administration.

Medical terminology certificate.

Minimum one to two years' experience in administrative support in a healthcare setting.

Intermediate skill in MS Word, MS Excel, email, internet searches, medical spelling, and terminology.

Proficiency in data entry and patient registration systems.

Accurate keyboarding skills (minimum 35 wpm).

Excellent customer service, communication, and conflict resolution skills.

Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities:

Reception duties, handling phone calls and inquiries.

Enter patient information into the Electronic Health Record system.

Handle patient admissions, transfers, and discharges.

Arrange patient appointments, tests, procedures, and transportation.

Maintain unit statistics, reports, and Bed Manager Board.

Assist with scheduling, payroll, staff attendance, and orientation.

Provide administrative support, order supplies, and maintain work area.

Cover for other Patient Care Unit Clerks and assist with delegated tasks.

St. Joseph's Health System (SJHS) is an equal opportunity employer that values equity, inclusiveness, and diversity. They prioritize patient and staff safety and operate in alignment with their Mission, Vision, and Core Values. Applicants are thanked for their interest, and only those selected for an interview will be contacted. SJHS is committed to a barrier-free recruitment process and encourages applicants to request accommodations if needed during the recruitment process.

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Title: Patient Care Unit Clerk
Company: St. Joseph's Healthcare Hamilton
Location: Hamilton, Ontario
Position Details

Posting #: 33585

Department: Birthing Area (Labour &amp; Delivery)

Employee Type: Regular, Part Time

If Temporary, Number Of Weeks Union: CUPE

Openings Remaining: 1

Reason for Posting: This position is for an existing vacancy.

Schedule

Work Days: Monday to Sunday, Weekends, Holidays

Time of Day: Days, Afternoons, Evenings, Nights

Shift: 7.5 hour, 12 hour

Shift Start: 7:00, 15:00, 19:00, 23:00 Hours are subject to change based on operational requirements.

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown)

Application Dates

Opening Date: 17/02/2026

Closing Date: 24/02/2026 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

Position Summary This position supports the Clinical/Nurse Manager with the daily work of the unit related to patient care. This position provides administrative support services within the unit and interacts directly with patients and families as the unit receptionist. The incumbent communicates within the unit and to other hospital departments. All related duties and responsibilities adhere to the policies and procedures of the hospital and the program/department/unit.

Qualifications

2 year postsecondary diploma in medical office administration.
 Medical terminology certificate.
 Minimum one year, up to 2 years' experience providing administrative support and interacting with patients, families and staff in a busy healthcare setting.
 Intermediate skill level in MS Word, intermediate skill in MS Excel, email and internet searches, and excellence in medical spelling and medical terminology.
 Clerical testing may be required as part of the selection process.
 Demonstrated proficiency in data entry and the use of patient registration and scheduling systems.
 Accurate keyboarding skills with a minimum typing speed of 35 wpm.
 Demonstrates excellent customer service skills by acting in a respectful, compassionate manner.
 Ability to communicate in a sensitive and nonjudgemental manner, effectively and tactfully, both in person and by telephone. Excellent verbal and written communication skills.
 Ability to maintain composure while handling multiple tasks, frequent interruptions and stressful situations.
 Professional, with good organization skills and problem solving, with ability to set own priorities, use critical thinking, and work with minimal supervision.
 Effective conflict resolution skills, including the ability to diplomatically respond to all inquiries.
 Able to work in a fastpaced environment.

Responsibilities

Provides reception duties to the unit by handling all incoming phone calls and enquiries to the unit desk in an efficient and courteous manner. Referrals are made and individuals are directed accordingly.
 Enters all pertinent patient information into the Electronic Health Record and/or information system. Retrieves and updates patient information and communicates with housekeeping, porters and other services within the system. Prints labels, forms and census information as required. Maintains unit statistics and produces various reports related to unit activity.
 Handles the documentation and flow of patient admissions, transfers and discharges. This includes accurately filing or forwarding related items to other hospital departments as required.
 Assists in arranging for patient appointments, tests, procedures, and transportation as required. Completes postdischarge followup phone calls to families/patients as directed.
 Maintains Bed Manager Board for the unit. Maintains downtime procedures and reports as appropriate.
 Participates in unit audits and inspections as required.
 Orders specialty beds/equipment (including rentals, returns/tracking and booking) as required.
 Assists with program specific duties  i.e., Supports Patient Activity Fund for unit and distributes PIN cheques for patients as required.
 Assists the Clinical/Nurse Manager with updates to the master schedule as needed. Prepares and posts the schedule according to collective agreements as directed. Arranges for replacements and records staff absences as per established guidelines (e.g., collective agreements and unit protocol). Maintains callin sheets. Assists the Charge Nurse in contacting staff when needed.
 Records staff attendance; completes staff payroll sheets, payroll corrections and overtime submission for the Clinical/Nurse Manager's approval and submits to Payroll.
 Schedules orientation, education and training sessions for departmental staff as directed. Assists with orienting new staff to the unit.
 Provides administrative support in typing routine correspondence, filing, sorts/distribute mail, faxes and emails, and books conference room/coordinates meetings.
 Ensures all supplies required by the unit are adequately stocked and reordered in a timely manner and maintenance work orders are monitored and handled in a timely manner. Enters into HEMM as designated.
 Remains alert regarding unit activity and ensures nursing station and work area is maintained in a safe, organized and presentable way.
 Provides coverage for other Patient Care Unit Clerks within the program/service.
 Assists with other activities as delegated by the Clinical/Nurse Manager.

St. Joseph's Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values.We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrierfree recruitment and selection process  please inform us should accommodation be required at any point in the recruitment process (recruit@stjoes.ca).

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