Personal Support Worker – Magazica Career Hub

Title: Personal Support Worker

Company: WoodGreen
Location: Toronto, Ontario
Job Type: FlexTime, FullTime, Shift

Description:

WoodGreen is seeking a Personal Support Worker to provide support services to clients in the community or in Assisted Living Services. The role involves following program-specific responsibilities and ensuring client-focused services are delivered professionally. The PSW must comply with health and safety policies, report injuries promptly, and maintain a professional image.

The PSW will use good communication skills to work effectively with program staff, co-workers, and clients. Responsibilities include preparing meals, documenting accurately, responding to emergencies, and supporting clients in maximizing their physical and mental abilities. The ideal candidate will have a PSW Certificate, one year of experience, and strong communication skills.

WoodGreen offers benefits, growth opportunities, rewards, flexibility, and a commitment to diversity. To apply, visit the WoodGreen Careers page and submit your cover letter, resume, and complete a short questionnaire. WoodGreen is an equal opportunity employer committed to providing an inclusive work environment.

Key Responsibilities:

Provide support services to clients based on program needs

Comply with agency, unit, and program policies and procedures

Maintain a professional image and conduct when engaging in work-related duties

Prepare meals, document accurately, and respond to emergencies

Support clients in maximizing their physical and mental abilities

Qualifications:

Personal Support Worker Certificate and NACC Certificate (if applicable)

Minimum one (1) year experience providing personal care to seniors and people living with disabilities

Strong communication skills and ability to work collaboratively within a team

Knowledge of gerontology issues, healthcare systems, and social services

Physical capability to perform frequent light to moderate lifting

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Title: Personal Support Worker
Company: WoodGreen
Location: Toronto, Ontario
Competition: (2026129CC) Personal Support Worker (2026129CC)   
Employment Type: PSW, Bargaining Unit (1 Vacancy)   
Work Hours: 35 hours/week, Fluctuating schedule   
Work Setting: Exclusively onsite (Community)   
Salary: $23.21/hour   
Application Deadline: February 23, 2026 by 11:59 pmWho We Are   
WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.   
Visit www. to learn more about who we are and to review our .We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA persons, and others who contribute towards promoting innovative ideas and solutions.Program Overview  Assisted Living Services and Home and Cluster Care   
The incumbent is responsible to the Supervisor for providing support services to clients as authorized by the Supervisor. Clients may either be living in their own home in the community or in an Assisted Living Service's independent unit or Cluster Site. Job responsibilities are both generic to the PSW role and specific to the program area/site in which the PSW is scheduled to work. Work may be scheduled on an hourly or block of hours/shift basis.What You Will Do

Recognizes that she/he is assigned to work based on program needs, client preferences and PSW skill set as required.
 Recognizes that services are clientfocused and delivered in a professional and culturally sensitive manner.
 Complies with all agency, unit and program policies and procedures as required and as communicated e.g., during orientation, at training, memos, meetings/minutes, voice mail hot line, reference manuals. This also applies to policies and procedures at other sites where the PSW must work closely with other partner agency staff.
 Provides service to clients relevant to the program and as authorized by the Supervisor and within the scope of practice as permitted by his/her certificate of training (e.g., PSW) and all WoodGreen/Unit and Program policies and procedures.
 Complies with all health and safety policies and procedures
 Able to provide service based on physical demands of the job which require physical strength, stamina and ability to undertake frequent light to moderate lifting (1025 kgs), and frequent walking, bending, stretching and pulling and able to operate equipment (e.g., vacuum cleaner, mechanical lift).
 Reports any injury received at work to the Supervisor/Oncall within 3 hours on the day of injury and/or any perceived injury that may occur because of work and if required, participates in an "early and safe return to work" program.
 Confirms his/her work schedule as required e.g. reports to office if not able to work to allow the office to schedule replacement staff, for community  obtain schedule by Friday prior to the week of service, responds to all office voice mail message whether PSW is able to do the work offered.
 Uses the Alayacare Mobile Application on their cell phone to clock in and out of their scheduled visits/shifts.
 Presents a professional image to clients and the community (dress code, identification), and conduct him/herself in a professional manner when engaged in all workrelated duties, including travelling to or from a client's home or carrying out business e.g., interactions with other health care professionals, medical escort (if applicable).
 Uses good communication and interpersonal skills to work effectively with program staff (e.g., Scheduler, Supervisor), coworkers, other service providers (e.g., Fife House, OH, nursing, social work, funder etc.) and clients as required. This includes promoting a positive workplace environment and team building with coworkers when working at sites where teamwork is vital e.g., Broadview Manor. This also applies to resolving or getting assistance with any conflicts when they arise.
 Follows all cluster routines and client service plans as indicated.
 Understands that the PSW may not report off duty until staff report to work. If no one reports to work, a coworker is late, double booking occurs (2 staff report for the same shift), the PSW will call the office/Oncall and wait for further instructions.
 Prepares meals as per the menu cycle and consults with clients to modify the menu (e.g., for birthdays, Christmas) on a weekly basis, and orders, checks and stores groceries as needed.
 Provides a verbal report at change of shift or break time with coworker.
 Understands how to operate, trouble shoot and contact the Oncall 24hour response team for emergencies as necessary.
 Documents accurately in the appropriate client and program records e.g., incident report, client file, attendance tracking, petty cash etc., in a timely and professional manner.
 Ensures there are sufficient groceries, housecleaning/program supplies and forms for use by completing the relevant form and communicating to the office and oncoming staff when supplies are low and/or equipment is not working.
 Responds to building service/maintenance issues appropriately and promptly e.g., submits work orders as required.
 Supports opportunities/activities for the clients to maximize and maintain their physical and mental abilities to the greatest extent possible e.g., exercise program, participation in care.

What You Bring to the Team

Personal Support Worker Certificate and NACC Certificate (if applicable).
 Minimum one (1) year experience Providing personal care to seniors and people living with disabilities

What Will Set You Apart

Comprehensive understanding of how to support clients in meeting their Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (iADLs).
 Strong communication skills, encompassing verbal, written, listening, and reporting abilities, to ensure clear and effective interactions with clients and team members.
 Ability to work collaboratively and effectively within a team, fostering a supportive and cooperative environment.
 Flexibility and sound judgment in assessing and responding to clients' diverse needs.
 Familiarity with behavioural management techniques and approaches to effectively assist clients in various situations.
 Knowledge of gerontology issues, healthcare systems, and social services applicable to the demographic served.
 Competence in food safety handling practices and maintaining a sanitary program environment.
 Physical capability to perform frequent light to moderate lifting, walking, bending, stretching, and pulling.
 First Aid and CPR certification is a valuable asset.
 Knowledge of using computers and technologybased solutions for service delivery, documentation, and accessing assessment data.
 Must be adaptable to transfer between different program locations as required.
 Ability to maintain professionalism and respect in all interactions with coworkers, clients, and community stakeholders.
 Skill in following directions and exercising sound judgment in decisionmaking.
 Committed to working collaboratively in a teamoriented environment with individuals from a variety of backgrounds and needs.
 Dedication to maintaining confidentiality and all aspects of client privacy.

Why You'll Want to Work With Us   
At WoodGreen you will be part of an incredible team that does amazing things for our community.

We offer:

Benefits: Health/dental/wellness benefits and group RRSP/Pension programs, for eligible employees
 Growth: Inhouse training &amp; development programs and professional development opportunities
 Rewards: Peer and organizational recognition and awards
 Flexibility: Hybrid working models, where applicable
 Diversity: Commitment to creating an inclusive organization that embraces diversity and belonging
 Community: Meaningful work in support of our communities

To Apply   
Go to the WoodGreen Careers page at and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire.WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrierfree selection process and work environment. If contacted in relation to an employment opportunity, please advise our People &amp; Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.This public job posting uses AIpowered tools to screen, assess, or select applicants.

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