Presales Support Specialist – Magazica Career Hub

Title: Presales Support Specialist

Company: Absorb LMS
Location: Canada
Job Type: FlexTime, FullTime

Description:

Join Absorb as a Solutions Engineer to blend technical skills with client-facing expertise, working alongside brilliant minds under incredible leadership. Customize the LMS for unique industry needs and stay ahead of e-learning trends for unparalleled growth opportunities professionally and personally.

Key Responsibilities:

Attend and perform Technical Online Demonstrations for potential clients

Create and customize trial portals to demonstrate the importance and use of the LMS

Build out use cases for prospects and solve integration questions

Troubleshoot any issues prospects encounter in the LMS

Respond to technical questionnaires and functionality questionnaires

Assist the proposals team in responding to RFIs

Attend on-site demos with Account and Sales Executives

Qualifications:

Innovative mindset with the ability to think critically and solve complex problems

Results-oriented with a track record of managing multiple priorities

Strong interpersonal communication and influencing skills

Completion of a post-secondary degree or certification

Technical background and client-facing sales support experience

Experience in SaaS software sales or sales support

Absorb Software offers fully remote work with flexible arrangements, comprehensive health and wellness benefits, career growth opportunities, and employee-driven DE&I programs. Absorb Software is an equal opportunity employer committed to diversity and inclusion. Pre-employment background screening is required, and accommodation requests during the recruitment process are welcomed.

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Title: Presales Support Specialist
Company: Absorb LMS
Location: Canada
Joining Absorb as a Solutions Engineer was the best career move Ive made I get to blend my technical skills with client facing expertise all while working alongside brilliant minds and under incredible leadership From customizing our LMS for unique industry needs to staying ahead of e learning trends theres always something new to tackle The growth opportunities here are unparalleled both professionally and personally Jessica Devine Solutions Engineer About the role We are looking for our next Presales Support Specialist a master communicator with the ability to bring our clients unique learning needs alive in a test environment Active listening and creativity are your superpowers and youre known for delivering results inspiring optimism and loving what you do You will be working with our Sales and Account Executives and taking the drivers seat in assisting prospective clients to make their hopes and dreams come to fruition putting their thoughts to paper and presenting a demo that suits their system needs You will be able to assist clients with any technical questions they may have Your eagerness expertise and interest will allow you to keep your prospects engaged and let you work with the Sales Executive to ensure that the prospects journey is second to none Absorb Software Remote Work Culture What youll do Attend and perform Technical On line Demonstrations for potential clientsCreate and customize trial portals to help demonstrate the importance and use of the LMSBuild out use cases for prospects and solve any integration questions that they would haveTroubleshoot any issues that a prospect encounters in the LMSRespond to technical questionnaires andor functionality questionnairesAssist the proposals team in responding to RFIs by answering any use case or technical questions a prospect might haveAttend on site demos with Account and Sales ExecutivesWhat youll bring Innovative mindset with the ability to think critically and solve complex problems in an Enterprise environmentResults oriented drive with a strong track record of managing multiple priorities and large scale timelines particularly in Enterprise level projects or clientsStrong interpersonal communication and influencing skills with the ability to navigate and build relationships across Enterprise stakeholdersCompletion of a post secondary degree or certification ideally aligned with business technology or a related field applicable to Enterprise solutionsAdditional preferred qualifications A combination of technical background and client facing sales support experience ideally supporting Enterprise clients or large organizationsExperience in SaaS software sales or sales support with exposure to Enterprise level contracts solution selling or complex deal structuresTechnologies we use AbsorbLMS Salesforce SharePoint Confluence ZoomAre you ready to become an Absorber What we offer Fully remote first work with flexible work arrangementsComprehensive Health and Wellness Benefits including retirement savings programs eligibility for two different bonus plans generous time off comprehensive medical and dental benefits based on your country of locationNew Hire Equipment Allowance and monthly Flex Allowance to support your successEndless opportunity for career growth and internal mobilityEmployee driven DE&amp;I programsWho are we Absorb Software is a remote first company that provides online training solutions to leading organizations around the world Absorb is a cloud based learning management system LMS engineered to inspire learning and fuel business productivity Our online learning platform combines forward thinking technology built to scale as our customers organizations grow We empower learners to enrich their lives workplaces and communities Our values are simple We achieve exceptional results by genuinely caring about each other and the work we doWere united and we grow through our commitment to elevating continual learningAbsorb is proud to be an equal opportunity employer we celebrate diversity and are committed to creating a safe and inclusive environment for all our people All employment decisions are based on business needs job requirements and individual qualifications In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application Successful candidates for this position will be subject to pre employment background screening including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship Should you require any accommodation during the recruitment process please indicate this on your application and we will work with you to meet your accessibility needs For any questions please contact us at accessiblecareersabsorblmscom We use AI tools to support our recruitment process such as organizing applications and highlighting potential matches based on role requirements While these tools help streamline our review all screening and final hiring decisions are made by our recruitment team We encourage candidates to apply authentically and not rely solely on AI generated responses in their applications

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