Receptionist Clerk – Holland Rehab Services – Casual 2026-16435 (2026-16435)

Title: Receptionist Clerk – Holland Rehab Services – Casual 2026-16435 (2026-16435)

Company: Sunnybrook
Location: Toronto, Ontario
Job Type: FlexTime

Description:

Responsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of Rehabilitation. Responds to all incoming phone calls, directs inquiries, greets and registers patients, and liaises with internal and external customers. Completes referral intake process, prepares clinic charts, and submits clinic reports to referral sources.

Monitors, prints, and submits radiology requisitions and final reports, reconciles clinic attendances, and maintains WSIB Electronic Referral System. Assists with follow-up bookings, provides administrative support for various teams, and performs other duties as required.

Qualifications/Skills:

Grade 12 education; Post-secondary business/secretarial course

3-5 years' experience in a busy clinic reception

Excellent typing and data entry skills

Exceptional customer service and interpersonal skills

Experience working with Insurance Companies, Disability Management Companies, and other Third Party Customers

Demonstrated ability to work independently, problem-solve, and meet deadlines

Proven organizational skills and ability to manage multiple clinic booking systems

Ability to work under pressure in a fast-paced environment with flexibility and diplomacy

Able to communicate clearly and concisely

Exceptional knowledge and demonstrated use of Access Databases

Keyboarding at 40w.p.m. with maximum 5% error rate

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Title: Receptionist Clerk &#8211; Holland Rehab Services &#8211; Casual 2026-16435 (2026-16435)
Company: Sunnybrook
Location: Toronto, Ontario
Summary Of Duties

Responsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of Rehabilitation
 Responds to all incoming phone calls, directing inquiries to appropriate personnel/area
 Greets and registers patients for all assessment and treatment appointments
 Registers patients in hospital system, program databases, tracking spreadsheets, and external portals
 Liaises with internal and external customers, providing accurate information pertaining to patient appointments and booking timeframes
 Completes referral intake process; intake, triage, scheduling, and preparing clinic charts
 Prepares weekly clinics, reconciling prepped files to clinic schedules
 Monitors, prints, and submits radiology requisitions and final reports as required
 Formats, and submits clinic reports to referral source using external electronic portal
 Completes post clinic tasks including faxing of medical referrals, tracking attendances, entering follow up time frames, and faxing of summary sheets as required
 Reconciles clinic attendances to end of day clinic schedule to confirm accuracy and updates database as appropriate
 Maintains, and updates WSIB Electronic Referral System for appointment tracking and submission of clinic reports
 Monitors and follows up on program status reports from Access Database
 Assists with follow up bookings and chart prep as required
 Provides Administrative support for Clinical Team, Management Team, Administrative Team, and Global Programs
 Other duties as required

Qualifications/Skills

Grade 12 education; Postsecondary business/secretarial course
 35 years' experience in a busy clinic reception where there are multiple clinics running simultaneously
 Excellent typing and data entry skills (accuracy and speed)
 Ability to handle a busy telephone system, patient reception, and patient bookings
 Exceptional customer service skills, interpersonal skills, and ability to work well within a team
 Experience working with Insurance Companies, Disability Management Companies, and other Third Party Customers (WSIB)
 Demonstrated ability to work independently, take initiative, problemsolve, and meet deadlines
 Demonstrated ability to multitasks and prioritize independently
 Proven organizational skills, and ability to manage multiple clinic booking systems accurately
 Ability to work in high volume clinics, and assess priorities, organize workloads and allocate time effectively
 Ability to work under pressure in a fast paced environment with flexibility and diplomacy while providing excellent customer service
 Able to communicate in a clear, concise manner
 Exceptional knowledge and demonstrated use of Access Databases, including creating daily and monthly reports
 Keyboarding at 40w.p.m. with maximum 5% error Rate

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