Receptionist – Physiotherapy Clinic

Title: Receptionist – Physiotherapy Clinic

Company: Lifemark
Location: West Vancouver, British Columbia
Job Type: FlexTime, FullTime

Description:

Are you passionate about impacting people's health and wellness? Join Aquatic Centre Physiotherapy as a Care Coordinator at Lifemark Health Group, Canada's leading healthcare management organization. The Care Coordinator fosters relationships with patients, staff, and referral sources through administrative support and exceptional service. Responsibilities include patient intake, data entry, scheduling, and billing.

Why Lifemark?

Work with a multidisciplinary team
Supportive administrative team
Positive work environment
Growth opportunities
Nationally recognized brand

Primary Responsibilities

Answer calls and greet patients
Coordinate patient intake and paperwork
Schedule appointments and manage medical records
Collect payments and process insurance claims
Complete data entry and billing
Coordinate packages and process mail
Provide support to Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

High School Diploma or equivalent
Organizational and multitasking skills
Experience in a healthcare setting preferred
Excellent communication and interpersonal skills
Computer and data entry proficiency
Flexible and adaptable
Post-secondary education in related field an asset

Inclusion: Lifemark is committed to creating an inclusive environment for all backgrounds. Equal employment opportunities are promoted for all applicants. Accommodations are available upon request for candidates in the recruitment process. Email talent@lifemark.ca for assistance.

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Title: Receptionist &#8211; Physiotherapy Clinic
Company: Lifemark
Location: West Vancouver, British Columbia
Are you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Aquatic Centre Physiotherapy, a Lifemark Health Group clinic, Canada's premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.At Lifemark, we walk the talk of our company Core Values: "We have fun", "We strive for simplicity", "We trust each other to do the right thing", "We go the extra kilometre" and "We belong here".The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.Why Lifemark?

Opportunity to work with a multidisciplinary team of clinicians and the satisfaction of being on a driven team
 Supportive and collaborative administrative team
 Positive and comforting work environment
 Opportunities for growth within a national company
 Nationally recognized brand with a strong digital presence

Primary Responsibilities

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
 Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
 Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
 Coordinate scheduling of patient appointments and maintain the patient's medical record
 Collect payment at time of service and maintain accurate insurance claims to third party funders
 Complete data entry and billing for third party funders
 Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
 Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications &amp; Core Competencies:

High School Diploma, G.E.D. or equivalent
 High degree of organizational and multitasking skills in a busy and fastpaced work environment
 Previous experience in a physiotherapy or private health care clinic setting is an asset
 Excellent communication (verbal and written) and interpersonal skills
 Computer savvy and data entry skills
 Flexible and adaptable to change
 Ability to hit the ground running with minimum supervision
 Post secondary education in Medical Office Administration or related field considered an asset

InclusionWe are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those selfidentifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.AccommodationAccommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca

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