**Fife House** is seeking a Residential Support Worker to provide client-centered care to individuals living with HIV/AIDS in Toronto. The worker will support tenants in maintaining housing, developing independent living skills, and pursuing personal wellness. Responsibilities include communication with management, crisis intervention, documentation, client care, and psycho-social support.
**DUTIES AND RESPONSIBILITIES:**
Residential Supportive Housing Workers support tenants to maintain their housing, develop independent living skills, and pursue personal wellness;
Communication: Reporting changes in client status or safety concerns to the supervising Program Manager, RSW, RN/RPN or such other designate Conduct in-person and telephone supportive counselling; Intervene in crisis situations using a suite of de-escalation techniques; Documentation and entry into software programs; Reporting changes in client behaviour and condition Documenting of care and client goals/preferences
Client Care: Assist/participate in Case Management; Assist/participate in Community Health Assessments and Coordinated Care Plans; Provide medication assistance and coordinate appointments with external supports; Oversee a portfolio of clients in partnership with external housing providers and workers; Advocate to increase the quality of life of clients; Distribute Harm Reduction products and provide counselling where necessary; Responsible for all household duties: meal preparation, cooking, cleaning, grocery shopping, laundry, sanitizing bedrooms and washrooms, garbage disposal, etc.
**QUALIFICATIONS:**
A minimum of a Community College Diploma in a field relevant to the target population (SSW, CSW, ACSW, SW, PSW);
A minimum of 2 years of direct or transferable experience suitable to working effectively with people living in Supportive Housing / Shelter environments;
Knowledge of community resources relevant to the target population being served and/or demonstrated ability to search for applicable resources/information;
Good working knowledge and commitment to harm reduction, risk reduction, equity and diversity, anti-racism and anti-oppression principles and practices;
Good crisis management and dispute resolution skills;
Good interpersonal and communication skills (verbal and written);
Basic computer literacy (Word, E-mail, Internet);
Experience in community mental health and/or working with people who are marginally housed;
Experience creating safety plans with at-risk clients;
Basic understanding of different psychiatric conditions;
Experience working with addiction is preferable;
**ASSET:**
Knowledge of HIV infection in the current context, including the impact of stigma and discrimination;
Experience working with people who come from diverse racial, gender, ethnic and cultural backgrounds and who have experienced varying degrees of mental health, social isolation and substance use;
Knowledge of Non-Violent Crisis Intervention and skill training;
Comfortability with light cleaning and grounds keeping;
Food Handlers Certification;
Naloxone Training;
**FIFE HOUSE** is committed to diversity and inclusion and encourages applications from historically marginalized groups. Accommodations are available for candidates with disabilities. To apply, visit the Fife House website.
