Description:
Join our amazing Elora Mill Hotel & Spa team working in a beautiful environment, surrounded by the sights and sounds of nature. Share your passion for wellness and help us create incredible guest experiences!
Our hospitality approach is centered on our mission of enjoying the good things in life with good people. We do this through thoughtful, genuine service interactions with our guests and our team members. Spa Receptionists are the first point of contact for our spa guests and play an integral role in helping our guests on their journey to wellness and relaxation. This position requires daytime, evening, weekend, and holiday work. Flexible availability is vital in a successful candidate.
What makes you the perfect candidate:
You are a positive individual that loves being part of a team.
You thrive in a fast-paced environment.
You enjoy meeting new people and providing extraordinary customer service.
You are organized, detail oriented and have administrative experience.
You have some experience in the hospitality or spa industry.
You are looking for a job with the potential for endless growth.
Duties & Responsibilities
Provide outstanding customer service by warmly greeting guests, addressing inquiries, and ensuring a seamless check-in and check-out process.
Book and manage reservations, balancing schedules efficiently while aligning guest preferences with spa availability.
Demonstrate exceptional phone etiquette and communication skills when answering calls and managing multi-line systems.
Coordinate guest details and special requests with service providers and attendants to ensure a smooth and personalized experience.
Address guest inquiries, resolve concerns promptly, and maintain a positive and helpful attitude in all interactions.
Stay updated on spa services, promotions, and policies to provide accurate and timely information to guests.
Promote spa products and services to guests, actively achieving retail sales targets and enhancing their experience.
Process payments accurately, including gift certificates, handling various payment methods and ensuring secure transactions.
Perform opening and closing duties, ensuring the front desk, retail area, and reception are clean, organized, and prepared for daily operations.
Maintain cleanliness and organization of the front desk and reception area, creating a welcoming atmosphere for guests.
Advantages to being part of the Elora Mill Hotel & Spa Team!
Competitive wages
Discounts at all Pearle Hospitality properties (restaurants, golf, hotels and spas)
Training and Development to support personal & professional growth
Career opportunities across all Pearle Hospitality properties
A fun place to work with an amazing team & company culture!
Pearle Hospitality and affiliated companies, including Elora Mill Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.
Job Types: Full-time, Permanent
Pay: From $19.00 per hour
Benefits:
Dental care
Discounted or free food
On-site parking
Paid time off
Store discount
Vision care
Ability to commute/relocate:
Elora, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location
(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)
Experience:
Spa: 1 year (required)
Work Location: In person
