Sr Clinical Specialist – Spine – Magazica Career Hub

Title: Sr Clinical Specialist – Spine

Company: Medtronic
Location: Canterbury, New Brunswick
Job Type: FlexTime, FullTime

Description:

At Medtronic, you can embark on a career focused on exploration and innovation while advocating for healthcare access and equity. The role involves providing clinical, technical, and educational expertise to support market development efforts for Medtronic products. You will act as a therapy champion, liaise with the sales organization, and apply consultative selling techniques to promote Medtronic products and services.

Key Responsibilities:

Conduct on-site education and consulting.

Support field personnel to ensure optimal outcomes for customers.

Collaborate with sales colleagues to develop and execute sales plans.

Participate in conventions and meetings to increase product awareness.

Work closely with Clinical Lead and Regional Sales team to provide customer support.

Identify and pursue growth opportunities with Sales and Clinical Support Team.

Serve as a technical resource to support sales of specific medical products.

Responsible for reporting complaints and Adverse Drug Reactions (ADR).

Qualifications:

Be the Medtronic therapy expert and product champion.

Train customers on safe and efficacious use of Medtronic products.

Provide technical support for all product implants.

Support account clinical demands and requirements.

Ensure ongoing personal training on all product lines.

Comply with operating policies, business conduct standards, and processes.

The role requires advanced knowledge in the field, typically obtained through advanced education and relevant experience. The successful candidate will contribute to projects, manage stakeholders, and provide guidance to other employees. Medtronic offers competitive compensation and benefits to support employees at every stage of their career and life.

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Title: Sr Clinical Specialist &#8211; Spine
Company: Medtronic
Location: Canterbury, New Brunswick
At Medtronic you can begin a lifelong career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the Life The purpose of the role is to provide clinical, technical and educational expertise in supporting the market development efforts for Medtronic products. Be a therapy champion and serve as a liaison for the sales organization while also applying consultative selling techniques, messaging and positioning of the Medtronic products and services. Communicate developments in techniques and technologies, impact of education programs, competitive activities, and customer response back to the Business Unit in order to ensure full leverage of the Medtronic portfolios of products and services.

Critical to the role is the development of longterm relationships with customers. Contribution to the account blue sheet and strategic selling process. Liaising with the Account Manager (AM), Strategic Partnership Manager (SPM) and Regional Sales Manager (RSM) for account development and revenue growth.

Responsibilities may include the following and other duties may be assigned.

Conducts onsite education and / or consulting.
 Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
 Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
 Participates in conventions, forums, and meetings to increase product awareness.
 Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
 Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
 Serves as a technical resource to support sales of a specific medical product or solution.
 Responsible for reporting complaints and Adverse Drug Reactions (ADR)

Product Champion

o Be the Medtronic therapy expert and product champion for Medtronic   
products and therapies   
o Provide onsite implant and followup support   
o Work with local marketing and sales organizations on the development of   
effective training and education events   
o Assist in the development of sales and education materials for Medtronic   
products and therapies   
o Develop and maintain knowledge of competitive products

Customer Education

o Train customers on safe and efficacious use of Medtronic products   
o Provide technical explanation and demonstration to customers including,   
congenital teams/physicians, staff and administration.   
o Consult with physicians during use and/or implantation of Medtronic products.   
o Solicit feedback from customers regarding product performance and design; relay such feedback to stakeholder teams   
o Conduct training programs at Medtronic Centers of Excellence and participates in onsite follow up with customers   
o Create and deliver presentations to customers during workshops and training programs   
o Serve as an expert on the Medtronic products  including setup, demonstrations and trouble shooting

Technical and Clinical Resource

o Provide technical support for all product implants (trouble shooting, etc.)   
o Gather and communicate input from field to marketing regarding market   
trends, customer satisfaction, competition, product issues   
o Provide support to clinicians in preparing presentations and articles.   
o Track and provide data collecting support for ongoing clinical studies as   
requested  • Sales Interfaceo Serve as a field resource to Account Managers for Medtronic products and   
provide regular and structured communication to sales organization regarding communication with current account and potential customers

General

o Provide clinical/ technical support aimed at growing sales of Medtronic   
products and other programs as integrated in the assigned territory/ region.   
o Meet and exceed sales targets for the territory/ region and contribute to the   
overall performance of Medtronic.   
o Launch new therapies successfully at the field level.   
o Business and marketing strategy implementation at the field level in alignment with national and regional strategies and priorities.   
o Segment and prioritize customers in the field at the institution and individual level.   
o Segment and leverage the Medtronic product portfolio to maintain or become the key supplier at the institution level.   
o Understand technologies, products, procedures, competitors and their   
products and outcomes expected to advise and support our customers.   
o Establish and apply detailed knowledge base of account structure and

objectives.   
o Manage and optimize field inventory, including consignment stock, product   
nearing expiry and field quality actions.   
o Document all customerinitiated clinical activity and meaningful sales activity into Salesforce Dotcom.   
o Ensure ongoing personal training on all product lines and knowledge of   
current literature in all fields directly related to product lines.   
o Effectively leverage field tools and iPad content with customers, as necessary.   
o Support account clinical support demands and requirements.   
o Provide required training to customers on Medtronic products and services.   
o Be fully aware of the strategic plan of the institution, priorities, making sure we are matching them totally or to a significant level to maintain and grow share as well as to introduce new therapies.   
o Be involved in Medtronic product trials and clinical evaluations.   
o Collect annual statistics in a timely and accurate fashion.  o Ensure that Medtronic's ethical position is maintained and effectivelycommunicates and manages his/her compliance, education and adherence to the code of conduct.   
o Comply with operating policies, business conduct standards, systems and   
processes.

Other duties as assigned.

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects  from design to implementation  while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.DIFFERENTIATING FACTORSAutonomy: Seasoned individual contributor.   
Works independently under limited supervision to determine and develop approach to solutions.   
Coaches and reviews the work of lower level specialists; may manage projects / processes.Organizational Impact: May be responsible for entire projects or processes within job area.   
Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments.Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties .   
Makes improvements of processes, systems or products to enhance performance of the job area.   
Analysis provided is indepth in nature and often provides recommendations on process improvements.Communication and Influence: Communicates with senior internal and external customers and vendors.   
Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decisionmaking.Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area.   
May manage projects, requiring delegation of work and review of others' work product .Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience.   
May have practical knowledge of project management.   
Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.In the APAC Region Only:

High School Diploma with a minimum of 8 years relevant experience; or
 Associate Diploma with a minimum of 6 years relevant experience

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits &amp; Compensation Medtronic offers a competitive Salary and flexible Benefits Package   
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.   
Our Mission  to alleviate pain, restore health, and extend life  unites a global team of 95,000 passionate people.   
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity

Medtronic

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