Team Assistant/ Medical Scheduler – Magazica Career Hub

Title: Team Assistant/ Medical Scheduler

Company: CarePartners
Location: St. Catharines, Ontario
Job Type: FullTime, PartTime, Shift, Weekends

Description:

CarePartners is a leading home health care provider in Ontario, dedicated to providing quality services to patients of all ages. They are currently seeking Team Assistants to facilitate customer service and communication within the organization. The role involves scheduling, administrative tasks, and ensuring service delivery standards are met.

Key Responsibilities:

Act as a liaison between patients, caregivers, families, and staff

Coordinate service schedules and communicate changes effectively

Handle inbound calls and email inquiries related to services

Perform administrative duties and maintain accurate records

Qualifications:

Post-secondary education preferred with one year of relevant experience

Excellent interpersonal and customer service skills

Proficiency in Microsoft Office applications

Ability to work independently and as part of a team

Clear background check required

What We Offer:

Competitive compensation ranging from $17.60 to $21.46 per hour

Comprehensive training and onboarding

Health and dental benefits, employee assistance program, and total rewards program

Opportunities for continuing education and volunteering

If you are passionate about making a difference in patients' lives and have the necessary qualifications, consider joining CarePartners as a Team Assistant in St. Catharine's. Apply now to be part of a supportive team environment dedicated to providing quality care.

Apply Now

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Title: Team Assistant/ Medical Scheduler
Company: CarePartners
Location: St. Catharines, Ontario
Who We Are:  
CarePartners is one of Ontario's largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.
Overview:  
CarePartners is adding to our team and we are looking for Team Asstantsto ensure effective customer service and communication between patients, families, and staff. Our Team Assistants ensure the scheduling of our Nurses' meets service delivery standards and administrative functions related to client services are performed in a timely manner.

If you are someone who thrives in helping, coordinating schedules, and has a strong customer service background, we would love to meet!

We have immediate FullTime and PartTime openings in the St. Catharine's office!

Hours of work are inclusive of weekdays, early mornings, evenings and weekends Shifts include every other weekend and there is an opportunity to pick up additional shifts.

This position will require 46 weeks of full time training, regardless of being hired for full time or part time.

This position requires in office expectations in our St. Catharine's office.

What We Offer:

Incentives and Perks

Meaningful, fulfilling work, helping patients and their families behind the scenes
 Supportive team environment and a great corporate culture
 Paid orientation and comprehensive training and onboarding
 Access to group discounts, including exclusive discounts from various retailers
 Total rewards program which includes health &amp; dental benefits
 An Employee Assistance Program (EAP) for you and your family members
 Opportunities for continuing education and training
 Hands on mentoring and leadership support
 Opportunities to volunteer in countries with limited access to healthcare services
 This position offers a competitive compensation grid, the hourly range is $17.60 to $21.46.

What The Role Involves:

You'll be the bridge between patients/caregivers, their families, team supervisors, funders, finance and other CarePartners employees
 Receiving routine referral/intake information from funders and privatepay clients
 Developing and coordinates service schedules while considering relevant factors
 Informing workers of new assignments and changes to their schedules in accordance with the collective agreement
 Entering relevant information into the automated information system/database
 Producing schedules and reports on regular basis, and on request of the Supervisor
 Receiving and manage inbound telephone calls and email inquiries related to service
 Performing other administrative duties
 Other duties as required

What You Bring:

A strong desire and commitment to making a difference in the lives of their patients
 Postsecondary education is preferred and one (1) year of jobrelated experience (such as administrative or customer service) is required
 Exceptional interpersonal and customer service skills
 Ability to work both independently and as part of a team
 Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
 A strong attention to detail and the ability to learn new systems and databases
 Effective verbal and written communication skills
 Nontraditional hours, including evenings and weekends are required
 Experience working within a unionized environment and the health care field an asset
 A clear background check

CarePartners In Your Community:  
In addition to providing homebased health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we've been organizing staffled medical care and clinics in countries with poor access to health care since 2009.
Accessibility:  
CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to humanled decision making. All AIgenerated outputs are subject to human review to ensure accuracy and fairness.  
This job posting is available due to an existing vacancy.

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