Virtual Medical Office Assistant – Magazica Career Hub

Title: Virtual Medical Office Assistant

Company: Terra Nova Medical Clinic
Location: British Columbia, BC
Job Type: FullTime

Description:

Terra Nova Medical Clinics is currently looking for two Virtual MOA's to join their team. These individuals will be responsible for providing excellent customer service to patients and supporting healthcare professionals. The role involves various administrative tasks to ensure the smooth operation of the clinic.

Responsibilities:

Deliver exceptional customer service to patients and providers through various communication platforms.

Schedule and confirm medical appointments, tests, and follow-up visits.

Maintain accurate electronic medical records and assist with virtual consultations.

Support quality-of-care processes and comply with privacy regulations.

Requirements:

Previous experience in an administrative or medical office role preferred.

Strong customer service skills and excellent communication abilities.

Familiarity with medical terminology and computer programs.

Ability to multitask and work effectively in a fast-paced environment.

At Terra Nova Medical Clinic, they offer a supportive work environment and opportunities for career growth. They are looking for team players who are eager to learn and contribute positively to the team. If you are interested in joining their team, apply now!

Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Benefits:

Dental care

Extended health care

Vision care

Work Location: Remote

Apply Now

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Title: Virtual Medical Office Assistant
Company: Terra Nova Medical Clinic
Location: British Columbia, BC
About Us:

Terra Nova Medical Clinics is one of British Columbia's largest and fastestgrowing physicianled clinic networks. With a strong commitment to innovation, inclusivity, and excellence in healthcare delivery, we are expanding rapidly across the province.

Summary

We are seeking 2 Virtual MOA's to join our team at Terra Nova Medical Clinic. This role is essential for ensuring smooth administrative operations and providing exceptional customer service to our patients. The Virtual MOA's will play a key role in supporting our healthcare professionals and enhancing the overall patient experience.

Responsibilities

The Remote/Virtual MOA will report directly to the Clinic Support Planning Lead and be responsible for the following tasks:
 Deliver the highest level of customer service to patients and providers via phone, email, and secure messaging platforms.
 Receive and make phone calls; respond to patient and provider inquiries in a timely and professional manner.
 Send and receive faxes, emails, and electronic documents; ensure accurate routing and followup.
 Schedule, reschedule, and confirm medical appointments, diagnostic tests, and followup visits.
 Create, submit, track, and follow up on referrals to specialists, diagnostic facilities, and hospitals.
 Receive, document, and communicate messages between patients and health care providers.
 Maintain accurate electronic medical records (EMR): update demographics, contact details, and relevant patient information.
 Prepare and coordinate virtual consultations and ensure all required documentation is available for providers in advance.
 Demonstrate working knowledge of medical terminology to accurately process clinical information and referrals.
 Monitor task lists, results, and outstanding items to support continuity of care and timely followup.
 Assist with administrative workflows related to laboratory, imaging, and specialist coordination.
 Support qualityofcare processes by ensuring documentation is complete and communication is clear and timely.
 Follow organizational policies, clinical workflows, and virtual care protocols.
 Comply with all privacy and confidentiality requirements, including HIPAA and applicable provincial/state regulations.
 Perform other remote administrative and clerical duties as assigned to support efficient clinic operations.

Requirements

Proven experience in an administrative role or medical office is preferred.
 Strong customer service skills with a focus on patient satisfaction.
 Excellent communication skills, both verbal and written.
 Familiarity with medical terminology and healthcare environment is an asset
 Proficient in the use of computer programs and medical softwares.
 Familiarity with phone systems and office management practices.
 Ability to multitask and manage time effectively in a fastpaced environment.

At Terra Nova Medical Clinic, we believe in providing highquality patient care while supporting our staff in their career growth. We are excited to welcome new members to our team, regardless of their level of experience. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.

Job Types: Fulltime, Permanent

Pay: From $21.00 per hour

Benefits:

Dental care
 Extended health care
 Vision care

Work Location: Remote

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